Melton Pereira

Plan, initiate, monitor, and manage all operations of IT projects and ensure timely completion by taking initiatives. Oversee
all activities related to the execution of projects as per defined project scope. Maintain proper checks and balances to
confirm timely delivery of projects, including Intune migration, intranet in SharePoint, hot data migration, MS Flow projects,
AWS migration, VERITAS backup and restore for Middle East BU, and new branch office IT setup. Apply technical skills
while monitoring and maintaining computer, user, and group accounts within Active Directory. Create, delete, and assign
permissions on Exchange Management console for Exchange mailboxes. Install and sustain servers for various application
and closely observe system performance.
• Formulated plans and structured processes to effectively manage IT projects and IT engineering functions.
• Organised and attended stakeholder meetings to discuss work progress, impeding issues, and action plans.
• Kept system up-to-date by timely installing and configuring desktop and server with WSUS.
• Organised and managed training sessions for end users on MS office tools and cybersecurity.
• Administered Proxy software tool “Zscaler” to track white/blacklist URLs as well as usage of bandwidth.
• Leveraged technical expertise while performing IT server administration for business unit across U.A.E, Oman,
Bahrain, K.S.A, and Qatar.

Rendered expert services as an IT system analyst; installed, configured, operated, and maintained systems, network,
software, and related infrastructure. Devised and implemented plans and structured processes to assure effective
management of IT projects and IT engineering functions. Implemented system requirements by examining problems as
well as designed and tested standards and solutions. Monitored and tested new systems to confirm proper functioning.
Worked on wireless networks, set up Wi-Fi profiles, and configured routers and access points.
• Applied key skills and knowledge while installing, configuring, and troubleshooting active directory services, user
accounts, and file sharing permissions as well as the AVAYA digital phones.
• Executed Office365 administration to create email accounts and provide users access to one drive, Skype for
business, and essential email capabilities at the server level.
• Guaranteed proper functioning of end user device by working with time and attendance management in server and
end-user level.

Oversaw 30 Physical and more than 50 virtual servers and network equipment to manage head office location
infrastructure and five remote site locations. Determined and resolved front office application and back-office issues by
delivering level 2 support. Planned and executed all activities related to the installation and configuration of active directory
services, user accounts, and file sharing permissions. Installed patched and software through DC server by working
Desktop Central v10 Software.
• Configured E-mail to client and troubleshot Microsoft outlook related issues by leveraging technical expertise
• Completed installation and maintenance of technical systems and executed service requests, software installations,
and new computer setups in an efficient and professional manner.
• Implemented daily backups using Symantec and Windows Task Scheduler, ensuring all essential file system and
system data backed up to the appropriate media.
• Took initiatives to identify and timely resolve issues with the help of BMC Remedy force v20 ticketing tool.
• Developed plans for smooth execution of projects and administered company’s IT infrastructure.

Planned, executed, and managed full software development life cycle (SDLC) by applying key expertise and knowledge.
Determined requirements and solutions by creating flowcharts, layouts, and documentation. Identified, troubleshot,
debugged, and upgraded existing systems, resulting in smooth running of functions. Produced highest quality results
working under tight deadlines, also executed various job-related duties as assigned.
• Supervised and managed personnel and monitored their work and activities, including delegating assignments,
providing training, and resolving issues.
• Analysed and assessed performance and offered expert recommendations regarding personnel motivation to achieve
peak productivity and performance.
• Leveraged key skills and technical knowledge while writing tested, well-designed code.
• Enhanced systems’ efficiency by integrating software components into a fully functional software system.