Palace Operations Manager
The Emir Private affairs office
مجموع سنوات الخبرة :16 years, 5 أشهر
Key areas of responsibilities Responsible for the day-to-day operations in diferent Palaces, to make sure to provide the highest level of services, to meet and exceed VVIP client Expectations.
•Responsible for 3 VIP palaces operations
•Plan and organize VVIP events with the HOD's.
•Make arrangement and preparations for the family event to ensure that venue and all requirements e.g sound system, lighting etc. are ready and well organized.
•Arrange and purchase all operational events requirements.
•Coordinate with suppliers to arrange and purchase operational items for the properties.
•Handle diferent kind of palaces projects
•Responsible to coordinate with the Engineering and Maintenance department for any installations and maintenance issues in diferent properties.
•Overseeing maintenance and renovation of the properties.
•Dealing with outside company and contractor for any related task and project for the palaces.
•Supervise the daily operations, ensuring that the relevant policies and procedure are being followed.
•Performing inspections in all palaces to ensure that the property meets and exceed the needs of our principal.
•Liaising with contractors and suppliers.
•Provide guidance and support to all staf in all areas of training, quality and development.
•Assist in screening staf recruitment for maintenance, housekeeping and waitresses
•Provide staf training for the development and strong communication leadership.
•Ensuring that the team is highly motivated at all times by using a diferent management technique.
•Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
•Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures.
•Ensure to maintain and protect the privacy of the client/family.
Pre-opening Team at Doha, Qatar July 2013 to July 2015 Key areas of responsibilities
•Working as operation in-charge, handling and coordinating with over 40 staf includes Housekeeping, maintenance. Food and beverage team, spa masseur and gym trainer
•Conduct daily briefing.
•Provide advice, guidance and support to all staf in all areas of training, quality and development.
•Ensure all staf is properly groomed and wearing proper uniform.
•Delegate task to all operation supervisor and ensure all important task are done.
•Supervise the daily operation ensuring that all relevant policies and procedure are being followed.
•Check cleanliness of various areas and identify necessary action
•Checking maintenance issue and hand over to Maintenance team.
•Check and follow up maintenance status work requested yesterday.
•In-charge of roster and staf time sheet.
•Checking guest rooms and all building facilities prior to our client visit to avoid any inconvenience.
•In-charge of trainings for all hospitality division staf to deliver consistent standard of service.
•Ensure to maintain and protect the privacy of our client.
•Up-date client profile for future visit.
(A luxury brand of the Starwood Group of Hotels & Resorts) November 2011 to July, 2013 Key areas of responsibilities
•Part of the Butler Services pre-opening team.
•Working as Shift In-charge, handling and coordinating 37 butlers within the department.
•Ensure all guest request are met on timely manner
•Checking all VIP arrival rooms and ensure all guest request are placed prior to guest arrival
•Handling guest complaints and ensuring complete satisfaction of guests.
•Supervise the daily operation ensuring that relevant policies and procedures are being followed.
•Conducting appraisals and performance management, reviewing yearly performance and
•Coordinating and conducting communication meetings within the department.
•Conducting briefings for the shift and training sessions
•Responsible for attending meetings with other departments under the Rooms Division.
•Maintenance and tracking of Hygiene standards according to HACCP Regulations
•Provides advice, guidance and support to the Butler team in all areas of Training, Quality & Development
•Ensuring proper stocking of pantries and
•Inventory check and control of amenities and Minibar.
Key areas of responsibilities
•Conducts daily briefings, appraisals and performance management for a team of butlers executives
•Welcoming Royal families, Politician, Head of State, Celebrities and top management and taking care of their requirements during their stay.
•Acts as Shift-in-Charge responsible for all guest floors consisting butler and guest service operations
•Handling shift leader in charge of all team Leaders for proper designation of task to all Leaders.
•Ensures to maintain and protect the privacy of client
•Responsible to make rotational schedule, manning and holiday plans of all colleagues
•Ensures that the Butler pantries are manned and operationally prepared and stocked at all times
•Ensures smooth operations especially guest requests and important follow-ups to delight guests
•Responsible for training new colleagues to deliver consistent standard of service
Key areas of responsibilities
•Takes care of guest requests reservation and Itinerary
•Assists in escorting all returning guest's and VIP's to their suites and room
•Handling VIP guests and requests
•Acts as concierge and guest services on private floors
•Supervises and coordinates suite preparation prior to guest arrival
•Ensures guest satisfaction by paying attention to smallest detail from arrival to departure