Senior Manager ICT solutions sales & services
Almoayed Group
Total years of experience :23 years, 11 Months
Maintaining and expanding senior level relationships with policy and decision makers in the ICT market space.
Oversee a portfolio of nearly 25 client accounts and act as the primary liaison between the customer and the Organization.
Own and manage the end- to-end sales process to deliver against a range of performance metrics.
Developing business relationship with current customers and prospective customers in the market segment to generate new ICT solutions business for the organization.
Developing and implementing new Sales Strategy and suggesting the ways to improve the process and customer service levels which increased the customer satisfaction rate and business growth.
Analyse business requirements to develop solutions/ opportunities to tap customers.
Creating and executing key sales and business development initiatives to increase sales pipeline.
Manage and develop new software solution sales to assigned customer base.
Collaborating with enterprise software design and development team to do the POCs & to prepare final proposals.
Secure year to year renewal of license support and enterprise renewals by Develop relationships with existing customers
Attaining sales targets set by the organization and contributing to team targets.
Managing Outsourced Resources Contracts for Government, Banking & Enterprise Sectors.
Effectively managed pipeline and provided timely and accurate forecast of IT services contracts.
Act as primary point of contact for customers and internal sales teams regarding questions relating to renewal pricing, ICT services migrations, policies, etc.
Established effective working relationships with the entire ICT Sales Organization and Support team with the goal of cross-selling portfolio offerings across ICT Services to enhance customer satisfaction.
Maintained up-to date knowledge of our services portfolio to maximize sales potential.
Assessing service level requirements, negotiate and define new service levels by closely working with Service Delivery teams and the Customer Services Manager, and incorporates these within SLAs.
Liaising with OEMs and technology partners (AWS, Cisco, Microsoft, Oracle, VMware, IBM, Veeam, Citrix, HP, Dell EMC, McAfee, Juniper, Diebold Nixdorf, MITEL & Avaya) for back to back support subscriptions & software licenses renewals contracts.
Achieved/exceeded monthly, quarterly and annual quota targets.
Participated in the negotiation of terms and conditions as necessary for renewal agreements with Internal stake holders.
Managed Outsource Resource Contracts for government & banking sectors.
Managed support contracts, RFP/Tender documents, writing proposals, reports and supporting literature.
Interacting with customers on a regular basis to carry out service reviews against SLA expectations.
Planning, streamlining and executing ICT solutions services contracts strategy meetings to identify issues and client requirements, facilitate pricing discussions, and obtain senior management input on timelines and deliverables.
Tracked & Monitored SLAs against AMCs (Annual maintenance contract).
Ensured service delivery staff has clarity on the scope and level of service required by them through the development and maintenance of Operating Level Agreements (OLAs) containing Key Performance Indicators (KPIs) linked to SLAs.
Streamlined maintenance/support calls & assigning engineers to attend customer’s maintenance calls.
Reviewing operational level agreements with service delivery managers and/or underpinning contracts in conjunction with the Supplier Relationship Manager to ensure that they are in line with SLA targets.
Assigned engineers to perform weekly preventive maintenance of IP telephony systems at the customer site.
Executed engineer’s day to day productivity from daily activity reports & informing head of the department (Head of ICT services delivery & Assurance).
Assisted resources in a project environment, including planning and estimating of resource requirements and their effective deployment.
Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
Identify key requirements needed from cross-functional teams and external vendors.
Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
Daily program management throughout the program life cycle.
Managing risks and issues and taking corrective measurements.
Coordinating the projects and their interdependencies.
Managing and utilizing resources across projects.
Developed customer Telecom requirements and designed solutions.
Mentored Pre Sales services & Support telecom sales team for preparation of proposals.
Designed solutions that help satisfy customer requirements incorporating various technologies as required.
Liaise with OEMs and/or Distribution for the Telecom solutions design and pricing requirement.
Assisted sales team with telecom related RFP responses as required.
Led the Installation, Configuration, Maintenance of IP telephony system mentioned as below;
Products Managed:
Cisco IP Telephony systems Avaya IP Telephony systems Mitel IP Telephony Systems
Nortel Communication Servers 1000E Nortel Call Pilot Servers
Nortel WLAN IP Phone system Nortel DECT Phone systems
Nortel Business Communication Manager (BCM) 50, 200, 400, 450
Installed & Configured Telstra, engage, Algo voice Recording Solutions
Worked in VIP segment, job responsibilities;
Configured and integrated network and telecommunications technology with computer software, hardware, desktops, peripherals, databases and operating systems.
Installed and configured Nortel, Avaya, Ericson, AT & T PABX systems.
Provided MPLS links, POP links, Private Wire Links, Land Lines, ISDN BRI & PRI links.
Verified services by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems to concern team.
Provided ongoing operational support in designing, optimizing, troubleshooting, diagnosing, repairing and resolving of telecommunications equipment malfunctions, defects and faults.
Developed and recorded logs of the details, locations and status of inventories, parts, equipment and instruments and maintaining the documentation of communication policies, procedures, guidelines and regulations, and quality standards.
Specialized in Telecom