shift leader
holiday inn kuwait
مجموع سنوات الخبرة :13 years, 0 أشهر
Holiday Inn downtown Kuwait 2015 present.
Welcome, registered and assigned rooms to guests.
Auditing night and revise all the hotel transaction.
Make room inspection.
Ensuring that all guests satisfied.
Collected payments, computer bills and made change for guests.
Kept guest's accounts and room availability records manually or using computers.
Issued room keys and escorted instructions to bellhops.
Responsible for performing simple bookkeeping activities like balancing cash accounts.
Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers.
Accountable for reviewing accounts and charges with guests while checking out.
Received and transmitted messages, using telephone and telephone switchboards
, Egypt 2012 - 2013
Welcome, registered and assigned rooms to guests.
Collected payments, computer bills and made change for guests.
Kept guest's accounts and room availability records manually or using computers.
Issued room keys and escorted instructions to bellhops.
Responsible for performing simple bookkeeping activities like balancing cash accounts.
Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers.
Accountable for reviewing accounts and charges with guests while checking out.
Received and transmitted messages, using telephone and telephone switchboards.
Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing
guests using the hotel’s accounting system. Taking payment from guests in the form of cash or credit
cards. Answering telephone inquiries promptly & professionally & transferring calls on.
Being a point of contact for guests should they have any queries.
Arranging for brief tours of the hotels rooms and facilities.
Operating switchboard and directing calls appropriately.
Dealing with and resolving guests complaints
Checking function sheets.
Managing group bookings for conferencing, the restaurant and
accommodation. Keeping up to date on all hotel products, services, pricing & promotional offer.
hotel management