IT System Administrator
Edita
Total years of experience :12 years, 3 Months
- Working as a part of technical support team to support and managing 5 factories and around 26 branch across the country.
- Act as the first line of support for providing IT technical assistance and support for employees located in the headquarter, branches and factories..
- Troubleshoot network services (printing, email service, and Internet access, file sharing).
- Provide technical guidance, support, and training for local and remote users.
- Ensure to apply all IT policies and regulations at the company-wide.
- Ensure timely resolution of all first level problems with minimum supervision.
- Ensure the accurate allocation of information technology assets.
- Managing and support VMware Horizon Virtual Desktop Infrastructure at company-wide.
- Managing and support the Full Disk Encryption project at company-wide.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware throw the ticketing system or over the phone.
- Installing and configuring computer hardware & operating systems and applications.
- Use troubleshooting steps to solve various IT related problems.
- Monitor Service Manager Console for incident assigned to the queue and process based on priority.
- Troubleshoot any software issues with printers, scanners, computers and mobile devices.
- Troubleshoot MS office365 and Outlook issues.
- Setting up and configuring the business need applications (SAP, CRM) for the employees.
- Joining users to the domain server and dealing with Active Directory and password issues.
- Working with MS System Center 2012 (Configuration Manager & Service Manager).
- Follow up with users to ensure issue has been resolved.
- Administering the UniFlow Application server.
- Managing secure printing using ID card.
- Printer network & software issue.
- End-User printing troubleshoots.
- Submitting the related reports with recommendations to the BP`s Service Delivery Manager.
- Participating in a binary team that responsible for providing the periodic IT outsourcing services to a group of limited corporates and submitting the related reports attached with recommendations to the supervisor.
- Working as a Project Coordinator (Planning and Designing) network infrastructure projects.
- Participated to accomplish the assigned contracts of the following projects:
a) Cairo Higher Institutes “CHI”.
b) The Egyptian Center for Public Opinion Research (Baseera).
c) Sanita Nile Member of INDEVCO Group.
I have started early even before completing my academic study in faculty of art in order to enrich my interest to work in Information technology field generally and particularly in major of system administration and help desk.