مينا نبيل, IT System Administrator

مينا نبيل

IT System Administrator

Edita

البلد
مصر - القاهرة
التعليم
بكالوريوس, History Department
الخبرات
12 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 4 أشهر

IT System Administrator في Edita
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ فبراير 2020
Technical Support Engineer في Edita
  • مصر - القاهرة
  • فبراير 2018 إلى يناير 2020

- Working as a part of technical support team to support and managing 5 factories and around 26 branch across the country.
- Act as the first line of support for providing IT technical assistance and support for employees located in the headquarter, branches and factories..
- Troubleshoot network services (printing, email service, and Internet access, file sharing).
- Provide technical guidance, support, and training for local and remote users.
- Ensure to apply all IT policies and regulations at the company-wide.
- Ensure timely resolution of all first level problems with minimum supervision.
- Ensure the accurate allocation of information technology assets.
- Managing and support VMware Horizon Virtual Desktop Infrastructure at company-wide.
- Managing and support the Full Disk Encryption project at company-wide.

IT Service Specialist في Wadidegla Holding
  • مصر - القاهرة
  • يونيو 2016 إلى فبراير 2018

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware throw the ticketing system or over the phone.
- Installing and configuring computer hardware & operating systems and applications.
- Use troubleshooting steps to solve various IT related problems.
- Monitor Service Manager Console for incident assigned to the queue and process based on priority.
- Troubleshoot any software issues with printers, scanners, computers and mobile devices.
- Troubleshoot MS office365 and Outlook issues.
- Setting up and configuring the business need applications (SAP, CRM) for the employees.
- Joining users to the domain server and dealing with Active Directory and password issues.
- Working with MS System Center 2012 (Configuration Manager & Service Manager).
- Follow up with users to ensure issue has been resolved.

IT Representative Helpdesk في British Petroleum Egypt
  • مصر - القاهرة
  • فبراير 2015 إلى مايو 2016

- Administering the UniFlow Application server.
- Managing secure printing using ID card.
- Printer network & software issue.
- End-User printing troubleshoots.
- Submitting the related reports with recommendations to the BP`s Service Delivery Manager.

IT Technical Support في MEIT Vision
  • مصر - القاهرة
  • فبراير 2012 إلى يناير 2015

- Participating in a binary team that responsible for providing the periodic IT outsourcing services to a group of limited corporates and submitting the related reports attached with recommendations to the supervisor.
- Working as a Project Coordinator (Planning and Designing) network infrastructure projects.
- Participated to accomplish the assigned contracts of the following projects:
a) Cairo Higher Institutes “CHI”.
b) The Egyptian Center for Public Opinion Research (Baseera).
c) Sanita Nile Member of INDEVCO Group.

الخلفية التعليمية

بكالوريوس, History Department
  • في Helwan University
  • مايو 2013

I have started early even before completing my academic study in faculty of art in order to enrich my interest to work in Information technology field generally and particularly in major of system administration and help desk.

Specialties & Skills

Windows Support
Server Administration
IT Technical Support
IT Operations
Help Desk Management
Excellent communication skills: Ability to relate to coworkers have the experience of Co-operatin
Always have the desire to accomplish an added value for my job.
Having ready for analyzing, simplifying, developing, procedures, and finding innovative solutions
Get more knowledge and updates which related with my career.
Have the flexibility, interest and the ability to work under pressure.
Self-supervised, organized and have the sense of responsibility

اللغات

الانجليزية
متوسط
العربية
متمرّس
الالمانية
مبتدئ

العضويات

الامانة العامة للكشافة الجوية
  • قائد
  • March 2011

التدريب و الشهادات

ITIL v3 Practitioner (تدريب)
معهد التدريب:
British Institute for ITSM & Management Studies
تاريخ الدورة:
February 2018
CCNA (الشهادة)
تاريخ الدورة:
August 2016
Network+ (الشهادة)
تاريخ الدورة:
April 2013
صالحة لغاية:
January 9999
Microsoft Certificate Professional (MCP). (الشهادة)
تاريخ الدورة:
November 2015
صالحة لغاية:
January 9999

الهوايات

  • Football
  • Listening Music
  • Ping Pong
  • Reading