Customer Service Representative
Ali & Sons Group
Total years of experience :5 years, 2 Months
Marc 2014 - present: Customer Service Representative
Ali & Sons Group
Abu Dhabi, United Arab Emirates
Company Industry: Automation
Job Role: Administration
➢ Assisting online customers with their inquiries by providing guidance via e-mail, telephone, and/or through the SAP system
➢ Handling & filtering customers' complaints received from agents in a professional way and forward it to the concerned Dept.
➢ To follow up on behalf of customer's inquiries through product research, providing accurate information and recommendations for solutions
➢ Working effectively within and contributing to a team-oriented environment and continuously looking for new ways to meet customer's requirements and more.
➢ Coordinating with internal and external customers as necessary.
June 2012 - Feb. 2014: Assisstant accountant
Yerevan Gen Contracting & Electro mechanics
Abu Dhabi, United Arab Emirates
Company Industry: Construction
Job Role: Accounting
➢ assist with preparation and coordination of the audit process
➢ assist with implementing and maintaining internal financial controls and procedures
➢ assist in preparing budgets and forecasts
➢ assist with payroll administration
➢ assist with yearend closings
June 2010 - June 2012: Junior accountant
Premier car care
Abu Dhabi, United Arab
Company Industry:Automation
Job Role: Accounting
➢ prepare journal entries
➢ monthly closings and preparation of monthly financial statements
➢ reconcile and maintain balance sheet accounts
➢ draw up monthly financial reports
➢ prepare analysis of accounts as requested
➢ administer accounts receivable and accounts payable
➢ account/bank reconciliations
➢ review and process expense reports
Front Office Cashier
Vandom resort Marsa Alam, Egypt.
Company Industry: Hospitality
July 2009 - April 2010: Job Role: Accounting
➢ Carrying out all the direct financial process and transfer them to the accountant section through the daily reports containing the housing costs, F&B and any extras.
Front office receptionist
Maximm for tourism, Alexandria, Egypt
Company Industry: Hospitality
Job Role: Administration
➢ Incumbent for answering the phone calls, taking messages, signing in and out all guests, arranging the range of occupancy through the Fidelio system and maintaining a database of all guests.
October 2009 - April 2010:
September 2012: Faculty of commerce, Alexandria University, Egypt Bachelor of accounting, English department.