كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Menna Salem, OPERATIONS SUPERVISOR

Menna Salem

OPERATIONS SUPERVISOR·NILE PROJECTS & TRADING CO.

مصر

بكالوريوس, BACHELOR OF SCIENCE: MICROBIOLOGY

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 7 أشهر

OPERATIONS SUPERVISOR

يونيو 2022 - حتى الآن

NILE PROJECTS & TRADING CO.

الإسكندرية، مصر

يونيو 2022 - حتى الآن

Communication Channel with CS team by sharing any updates from Retail Dep. Coached, trained and developed employees in company policies and compliance requirements. Corrected issues and handled emergencies through responsive and decisive leadership. Completed necessary paperwork and data entry promptly to provide steady flow of information. Coaching Customer Service Team to improve their performance and enhance quality delivered to our customers. Supported the team with any obstacles they might face or any concerns. Motivating employees to shared ideas and feedback. Ensured adherence to operational schedules by monitoring weekly performance indicators. Developed new QA methods to resolve customers issue efficiently. Conducting weekly sessions to help consistency in teamwork. Resolved conflicts between team members to maintain group harmony and productivity. Monitored employee performance regarding safety, reliability, delivery dates and customer service.

مجال الشركة:
وكلاء السيارات

QUALITY ANALYST

ديسمبر 2019 - مايو 2022

Vodafone UK Ltd.

الإسكندرية، مصر

ديسمبر 2019 - مايو 2022

Analyzing the advisors weaknesses during taking calls and to prepare a workshop to improve their soft skills and their
Workflow optimization Motivation

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

INTERNATIONAL CALL CENTER FLOOR SUPPORT

أكتوبر 2019 - ديسمبر 2019

Vodafone UK Ltd.

الإسكندرية، مصر

أكتوبر 2019 - ديسمبر 2019

Communication Channel with CS team by sharing any updates from Retail Dep Coaching Customer Service Team to improve their performance and enhance quality delivered to our customers Supporting the team with any obstacles they might face or any concerns Motivated employees to shared ideas and feedback Ensured adherence to operational schedules by monitoring weekly performance indicators Developed new QA methods to resolve problems efficiently Conducted weekly meetings to help consistency in teamwork Resolved conflicts between team members to maintain group harmony and productivity Training new advisors on how to deliver the messages to the customer and get them more oriented with the customers needs to improve their experience with the company Analyzing the advisors weaknesses during taking calls and to prepare a workshop to improve their soft skills and their knowledge Handling online escalations and complaints Shadowing with the new advisors, rate their performance on the call and to set with them side by side to enhance

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

INTERNATIONAL CALL CENTER ADVISOR

نوفمبر 2017 - أكتوبر 2019

Vodafone UK Ltd.

الإسكندرية، مصر

نوفمبر 2017 - أكتوبر 2019

Determines requirements by working with customers Answers inquiries by clarifying desired information; researching, locating, and providing information Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired information; completing transactions; forwarding requests Sells additional services by recognizing opportunities to up-sell
accounts; explaining new features.aspects CRI analysis to detect the failure reasons and work on improving it.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

التعليم

Alexandria University

يناير 2017

يناير 2017

بكالوريوس، BACHELOR OF SCIENCE: MICROBIOLOGY

مصر

Skills

COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
INDICATORS
Expert
INDICATORS
Expert
RELIABILITY
Expert
RELIABILITY
Expert
RESEARCH
Expert
RESEARCH
Expert
SESSION (COMPUTER SCIENCE)
Expert
SESSION (COMPUTER SCIENCE)
Expert
TEAMWORK
Expert
TEAMWORK
Expert
INFORMATION MANAGEMENT
Intermediate
INFORMATION MANAGEMENT
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert