Editorial Assistant
Hindawi Publishing Corporation
Total des années d'expérience :4 years, 1 Mois
Vodafone International Services - UK Account
- Handle British Customer's inquires and complaints.
- Ensure customer delight and satisfaction.
- Log customer details on the CRM.
- Provide customer with accurate information and right solutions.
- Performs other duties as assigned by management.
• AIESEC AUC -Talent Management (January 2013 - June 213) Talent Assessment Team Leader.
• Anti-Cancer Team (ACT), AUC (September 2012 -May 2013) - Human Resources.
• ASMAL (Ain Shams Model Arab League) - (October 2012 - April 2013) - Human Resources
member.
• Beena Green - (September 2012 - April 2013) - Public Relations.
- AIESIC AUC - SWAT team member (November 2012 - March 2013) Mentorship Coordinator.
- Talent Management, (April 2012 - December 2012) TLP Member.
- Incoming Global Community Development Program (IGCDP) (March 2012 - April 2012) Member.
-National Leadership Summit (NLS) (September 2012 - November 2012) Team Leader of the
Offline Media OC team:
- National Leadership Summit (NLS) (September 2012 - November2012) Volunteer in the
Delegates Servicing Team.
• EYE - Marketing workshop (Markedia) - (February 2012 - July 2012) - Delegate.
• Excellent command of written and spoken Arabic and English
• Typing speed of 70 words per minute
• Proficient user of Microsoft office
• January 2012 - March 2012: Teaching Assistant
English Teacher - Egypt
Assisting the teacher, correcting papers, setting exams and occasionally teaching.
*Bachelor of Arts: Ain Shams University (ASU), Cairo, Egypt, Graduated: Summer 2013 Major: English Arts & Literature
*Professional Human Resources Certificate: The American University in Cairo (AUC), Cairo, Egypt expected date of graduation: Summer 2013 Major: Human Resources Management
*General Secondary: Seiza Nabrawi School for Girls