مقداد محمد

Charged with sites, configuring, installing, managing, and monitoring networking and IP telephony infrastructure- related hardware and software
• Streamlined the process of troubleshooting and monitoring LAN/ WAN activities, leading to an improvement.
• Improved the response time to incoming incident response ticketsby 15% through an automated process that assigns a ticket to qualified network engineers
• Built out technical documentation for processes and infrastructure, leading to a 2-day reduction in on-boarding for new engineers
• Led weekly “lunch and learn” sessions to instruct 15 other engineers on best practices around switching, routing, DNS, and IP Addressing.

• Strategic IT Management & Support: Directed technical operations and comprehensive infrastructure support
for a large-scale enterprise site serving 700+ employees, ensuring seamless business continuity and maximum
network availability with zero critical disruptions.
• Complex Problem Solving & Root-Cause Analysis: Led root-cause analysis for advanced system and network
failures. Successfully diagnosed and resolved critical OS-level issues (such as Windows BCD boot configuration
errors), minimizing operational downtime.
• Workflow Automation & Process Innovation: Architected and deployed sophisticated automation pipelines
utilizing the n8n platform. Successfully integrated various APIs, Google Workspace, and AI agents, which
significantly reduced repetitive administrative tasks and boosted overall operational productivity.
• Proactive Security Analysis: Applied advanced cybersecurity and penetration testing methodologies to
continuously assess network vulnerabilities. Enforced strict security protocols to safeguard enterprise
infrastructure and sensitive data.

• Worked with the leadership team to improve wired and wireless network infrastructure, resulting in uptime of 99.99%.
• Drove operational improvements, increasing network efficiency. • Leading to Build an infrastructure network IP cam for the whole
site with associate.

• Network Infrastructure & Administration: Contributed to the design, deployment, and configuration of robust
network infrastructures, strictly adhering to global technical standards to guarantee stable communications and
efficient data routing across all corporate departments.
• Advanced Performance Monitoring & Traffic Analysis: Executed continuous network health monitoring and
in-depth traffic analysis. Enabled the early detection of network bottlenecks, effectively optimizing server response
times and system performance.
• Administrative Reporting & Technical Documentation: Developed comprehensive analytical reports on
network performance, bandwidth consumption, and resource utilization for executive management. Maintained
up-to-date technical documentation to streamline routine maintenance procedures and support IT team training.