IT Support Executive
IFFCO Group - Emirates Refining Co.
Total des années d'expérience :17 years, 10 Mois
Provides 1st and 2nd line technical support; answering support queries via phone and email.
Supports users remotely
Take ownership of user problems and be pro-active when dealing with user issues.
Log all calls on the call logging system.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of computer equipment by Providing necessary training and advice.
Escalate more complex calls to the relevant IT Support member.
Notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
IP phones, Door access Control System and Thin Clients
Coordination with vendors for replacing accessories of desktop, laptop and servers
Maintaining and Configuration of network printer, thin clients and CISCO IP phones and wireless
Managed and Maintained a Server Environment
Maintained 75 Computer Network Environment
Toke responsibilities of maintained user security accounts for
Windows 2003 including Desktop configuration, network
Connectivity, network access issues and printer connectivity
Responsible for managing LAN installation and arrangement for
Network PCs performing connectivity, system setup, network virus
Inoculation, hardware and software trouble shooting Etc.
Maintained and Monitored Digital resources access.
System Architecture, Data Base Management systems, Computer Networks, System Programming
Commerce ,Business Economics,Maths,Accouting