مراج سيد, IT Support Executive

مراج سيد

IT Support Executive

IFFCO Group - Emirates Refining Co.

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
ماجستير, Computer Science
الخبرات
17 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 10 أشهر

IT Support Executive في IFFCO Group - Emirates Refining Co.
  • الإمارات العربية المتحدة - الشارقة
  • أشغل هذه الوظيفة منذ أغسطس 2010

Provides 1st and 2nd line technical support; answering support queries via phone and email.
Supports users remotely
Take ownership of user problems and be pro-active when dealing with user issues.
Log all calls on the call logging system.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of computer equipment by Providing necessary training and advice.
Escalate more complex calls to the relevant IT Support member.
Notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
IP phones, Door access Control System and Thin Clients
Coordination with vendors for replacing accessories of desktop, laptop and servers
Maintaining and Configuration of network printer, thin clients and CISCO IP phones and wireless

System/Network Administrator في NED University of Engineering & Technology
  • باكستان - كراتشي
  • أغسطس 2006 إلى أغسطس 2010

Managed and Maintained a Server Environment
Maintained 75 Computer Network Environment
Toke responsibilities of maintained user security accounts for
Windows 2003 including Desktop configuration, network
Connectivity, network access issues and printer connectivity
Responsible for managing LAN installation and arrangement for
Network PCs performing connectivity, system setup, network virus
Inoculation, hardware and software trouble shooting Etc.
Maintained and Monitored Digital resources access.

الخلفية التعليمية

ماجستير, Computer Science
  • في Virtual University of Pakistan
  • ديسمبر 2011

System Architecture, Data Base Management systems, Computer Networks, System Programming

بكالوريوس, Commerce
  • في University Of Karachi
  • ديسمبر 2008

Commerce ,Business Economics,Maths,Accouting

Specialties & Skills

System Administration
IT HelpDesk
support engineer
Server Administration
Troubleshooting Hardware and Software
Windows Server 2008
Windows Server 2003
Hardware ,Software & Networks Installation and troubleshooting
MS Office 2003/2007
Windows XP/Vista/7
Helpdesk/Remote Support

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

MCP MCTS-7 (الشهادة)
تاريخ الدورة:
August 2011
صالحة لغاية:
August 2011
Certificate of Information and Technology (الشهادة)
تاريخ الدورة:
January 2003
صالحة لغاية:
December 2003
Oracle E-Business Suit HRMS (الشهادة)
تاريخ الدورة:
June 2011
صالحة لغاية:
December 2011