Mercy  Ngetich , Marketing Manager

Mercy Ngetich

Marketing Manager

LC WAIKIKI

Lieu
Kenya - Mombasa
Éducation
Baccalauréat, Textile Apparel Design & Fashion Merchandising
Expérience
9 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 7 Mois

Marketing Manager à LC WAIKIKI
  • Émirats Arabes Unis
  • Je travaille ici depuis janvier 2017

Brand awareness through unique and creative visual marketing.
Responsibilities:
•Design and create visually pleasing window and In-store displays according to visual standards to enhance the Aesthetic appeal of the store and bring foot traffic increasing on sales.
•Control whether In -store implementations and ticketing are in accordance with corporate visual standards and applied fully.
•Corporate Training to store personnel about Visual merchandising principles.
•Guiding store personnel when required on correct product placement in the stores.
•Controlling in-store fixture placement and appropriateness of wall types to the layout project of the store and ensuring necessary adjustments are updated.
•Keeping records of the store visual equipment fixed assets and updating the inventory information.
•Participating in new store openings within the country.
•Resolved customer complaints via phone, email, mail, or social media.
•Assisted with the placement of orders, refunds, or exchanges.
•Advised on company information.
•Placed or canceled orders.
•Suggested solutions when the product malfunctions.
•Informed customers of deals and promotions.
•Sold products and services.
•Utilize computer technology to handle high volumes of orders and sales.
•Compiled reports on overall customer satisfaction.

Volunteer
  • septembre 2013 à novembre 2014

Designing, production and Marketing the company’s ideals to prospective clients and securing new accounts as a

Sales Personnel à Liberty Life Assurance
  • septembre 2012 à août 2014

Key Achievements:
•Acquisition of information regarding clients’ needs and matching them with Insurance policies.
Responsibilities:
•Undertaking customer transactions, recording and banking all transactions. General across the counter sales duties.
•Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
•Distribute policy proceeds after a claim is submitted and approved.
•Recommend risk management strategies that fit clients' personal risk profiles.
•Prepare and present detailed reports on the progress of initiatives to management.
•Complete administrative tasks including maintaining records and handling policy renewals.
•Track insurance claims to ensure client and company satisfaction.
•Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
•Create and implement marketing strategies to compete with other individuals or insurance companies.
•Respond to clients’ insurance-related questions and issues.

Éducation

Baccalauréat, Textile Apparel Design & Fashion Merchandising
  • à Maseno University
  • septembre 2015

Kenya Certificate of Primary Education Kenya certificate of secondary Education

Baccalauréat, Textile Apparel Design & Fashion Merchandising
  • à Maseno University
  • janvier 2015
Etudes secondaires ou équivalent, Textile Apparel Design & Fashion Merchandising
  • à St. Bridgids Girls Secondary School
  • janvier 2010

courses: Kenya Certificate of Secondary Education

Specialties & Skills

CUSTOMER RELATIONS
MARKETING
ADMINISTRATION
BANKING
COLD CALLING
INSURANCE
MARKET PLANNING
NETWORKING

Langues

Anglais
Expert