Mercy Perez

1 year successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Interacts with the company's customers to provide them with information to

address inquiries regarding the services.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Contact customers in order to respond to inquiries or to notify them on updates on investigation results via phone and email.

• Refer unresolved customer grievances to designated departments for further
investigation.