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Mercy Perez, Account Manager/Customer Service Representative

Mercy Perez

Account Manager/Customer Service Representative·Intercontinental Hotels Group

United Arab Emirates

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 1 years, 2 months

Account Manager/Customer Service Representative

April 2012 - May 2013

Intercontinental Hotels Group

United Arab Emirates

April 2012 - May 2013

1 year successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Interacts with the company's customers to provide them with information to

address inquiries regarding the services.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Contact customers in order to respond to inquiries or to notify them on updates on investigation results via phone and email.

• Refer unresolved customer grievances to designated departments for further
investigation.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Lyceum of the Philippines University

April 2011

April 2011

Bachelor's degree, Mass Communication

Philippines

Bachelor of Arts Major in Mass Communication Lyceum of the Philippines University Batangas City, Philippines SY: 2007-2011 Dean's Lister

Skills

Customer Service
Expert
Customer Service
Expert
Marketing Mix
Expert
Marketing Mix
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
ACCOUNT MANAGER
Intermediate
ACCOUNT MANAGER
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
IDEAS
Beginner
IDEAS
Beginner
JOURNAL
Intermediate
JOURNAL
Intermediate
PRINTING
Beginner
PRINTING
Beginner
SATISFACTION
Intermediate
SATISFACTION
Intermediate
TELEPHONES
Intermediate
TELEPHONES
Intermediate
Customer Service
Expert
Customer Service
Expert
Marketing Mix
Expert
Marketing Mix
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert

Languages

English

Expert

Tagalog

Expert

Training and Certifications

Training
On the Job Training/ Internship
ABS-CBN TV Network, People's Journal Inc., Caholic Media Network
Nov 2010