Mirette Kamal

Costumer Service at Tasheel

• United Arab Emirates - Abu Dhabi
• November 2019 to January 2020

Guest Service Agent and Public Relations at Bibliotheca Alexandrina

• Egypt - Alexandria
• April 2015 to June 2017

Was working in Bibliotheca Alexandrina as a Tour Operator and public relations officer
- Responsible for Organizing the guided tours of the library for VİP visitors and school trips
- Decide who is going to be the tour guide of the upcoming tour and be sure to finish the tour in time
-Collecting, evaluating and responding to visitors complains and feedback

Guest service agent at Sheraton Hotel

• Egypt - Alexandria
• January 2013 to February 2015

-Was working in the Business Center of the Hotel
- responsible for receiving all guest's complains and go back to the competent departement to solve it and let the guest leave satisfied