Restaurant Manager
Planet Terra LLC
Total des années d'expérience :9 years, 1 Mois
• Streamlined operations and reduced labor costs by 30% through the implementation of new workflows and processes
• Provided leadership and direction to a team of 20+ employees, resulting in a 20% increase in customer satisfaction scores
• Recruited, hired, and trained a staff of 10+ employees, resulting in a 40% increase in employee retention
• Analyzed financial data to identify and capitalize on cost-saving opportunities through daily- weekly and monthly reports
• Developed and implemented new menu items that generated a 20% increase in sales
• Set and monitored performance goals for employees and provided feedback to ensure goal achievement
• Developed and implemented strategies to increase customer satisfaction, resulting in a 18% increase in repeat customers
• Ensured MEPs and cafe fitouts are handled with precision as well as overseeing contractors performing building repair and troubleshooting
• Revamped the company's business model through strategic restructuring of staffing operations, resulting in a positive cash flow position and reversing quarterly negative cash flow across 3 locations, leading to a 45% increase in overall revenue.
• Pioneered the growth of B2B base by meticulously curating a targeted lead list, establishing strategic partnerships with cafe owners, assessing their sales objectives, and providing tailored product recommendations; resulted in a 20-fold increase in B2B clientele within 12 months,
• Created an operational policy that boosted 87% of monthly performance functions while balancing cost savings in preparation for expansion.
• Exceeded the budget KPI goal for Q1-Q2-Q3 2018/2019 by eliminating irrelevant expenditures, which reduced 75% of monthly operating costs.
• Introduced product diversification by adding new products and implementing new revenue streams and ensuring a certain level of future stability.
• Added 30k in annual revenue by sourcing and introducing vendor merchandise based on a commission sale incentive.
• Developed catering menu's for both private and corporate events in-house and on location with additional revenue stream exceeding 100k
• Implemented on trend social media campaigns to boost brand awareness and community reach through various marketing strategies.
• Achieving and maintaining a 5% annual growth in profit through the management of controllable costs such as reducing unnecessary overtime and inventory waste.
• Re-branded the image of a casual-dining restaurant to reverse a sales downturn, triggering sales growth, rave media reviews and a significant increase in repeat business by local guests.
• Increased revenue by 30% year over year at two restaurants and optimized turnover rate for maximum occupancy.
• Improved efficiency, sequence of service, order expediting and table-turn times in dining outlets to achieve a 25% gain in daily covers served with zero additional labor or overhead costs.
• Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on up-selling techniques and creating featured food and beverage events at the restaurant.
• Delivered exceptional service, earning 4.9-star rating on Google.
• Established mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 89% to 95% within 6 months.
• Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market, and determined advertising placement.
• Created new business through community involvement and active public relations programs.
• Received a 5-star rating on over 100 online reviews written by restaurant customers.
• Hit and exceeded department KPIs by 20% for 5 months in a row.
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