HR Training Coordinator
Emirates Steel
مجموع سنوات الخبرة :8 years, 5 أشهر
• Maintaining training records of more than 3000 employees.
• Coordinating and liaising with various departments, like Supply Chain Management and Finance
• Coordinating with employees Development Education programs in line with the organizational/departmental career progression or succession plans
• Handling logistics for training activities including venues and equipment
• Collecting, compiling and reporting results of evaluation, attendance and training data.
• Preparing documents for employees who are appointed for training.
• Preparing Training Calendars
• Creating and designing internal training announcements.
• Establish and maintain relationships with external training suppliers
• Raising all PRs related to trainings and conferences
• Preparing all MEMOs and circulars related to the Training and HR.
• Involved in preparing Training Need Analysis plan across the company linking with individual Annual Performance.
• Handling Petty cash for all HR department.
• Flight ticket and accommodation booking.
• Directly supporting the Section Head in managing operation work flow
• Performing other related duties as assigned
•Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.
•Liaise with the students and instructors to coordinate courses.
•Prepare all the necessary documents for the instructors
•Handle incoming enquiries in person on the phone and via internet in a professional timely manner.
•Conduct follow up calls and emails with prospective students to increase class sizes and fill rates.
•Promote the services of the Institute.
•Handle and resolve customer complains.
•Providing high level customer service.
•Provide administrative support to the HR and different departments of the company.
•Arrange & follow up of job interviews.
•Follow up visas requirements & issuance
•Collaborate with Translation, Editing and Media center and translate documents from English to French or from Arabic to French.
•Prepare, develop, and edit power point presentations and training materials.
•Provide administration support to CEO's office when needed.
•Invoicing & payment
•Handle petty cash
•Handle customer inquiries and complaints.
•Teach French language to different ages.
•Build good relationship with parents.
•Solve problems and complaints.
•Prepare daily and weekly reports to update the management about the advancement of the classes and courses.
•Attend the weekly meetings with management to discuss the latest updates and to solve the complaints of the parents.
•Improve the marketing of the school services and to get new potential customers.
-Selling credit cards, loans, opening accounts, fixed deposits and a range of the bank products.
-Providing the necessary service to the customers.
-Solving problems.
-Resolving complaints.
-Handle very important customers.
-Provide feedback to management about sales and service issues.
-Collaborate with marketing department in providing ideas and suggestions to help them to promote the banks products.
I obtained the Master degree with high honours from Faculty of Economics and Management Sciences, University of Sfax, Tunisia.
I obtained the Bachelor Degree with highest class average from Faculty of Economics and Management Sciences, University of Sfax, Tunisia.