Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Merihand Mansour, Customer Service Representative

Merihand Mansour

Customer Service Representative·Teleperformance (International

United Arab Emirates

Bachelor's degree, Human Resources

Work experience

Total years of experience: 8 years, 1 months

Customer Service Representative

January 2022 - January 2025

Teleperformance (International

Alexandria, Egypt

January 2022 - January 2025

Managed 60-70 daily customer interactions via phone, email, and chat in English &
French.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Special Need Support

January 2017 - January 2025

Mother Of Mercy,

Alexandria, Egypt

January 2017 - January 2025

Developed personalized learning plans with parents and teachers.

Company industry:
Medical Hospital
Job role:
Teaching and Academics

Freelance Online Customer Support

January 2020 - January 2022

Global E-commerce & SaaS Clients Remote

Alexandria, Egypt

January 2020 - January 2022

Managed order tracking, product inquiries, refunds, and complaints, resolving 95%
without escalation.

Increased retention by 15% through proactive follow-ups and upselling techniques.

Worked with 3+ international e-commerce businesses improving their response rate
by 40%.

Used platforms like Shopify, WooCommerce, and HubSpot CRM for case handling.

Company industry:
Call Centers & Customer Care Outsourcing

Social Media Customer Support

January 2019 - January 2022

Facebook Group Business

Alexandria, Egypt

January 2019 - January 2022

Handled customer inquiries, sales, and support for products sold on Facebook
groups.

Built customer trust and repeat purchases, achieving 25% growth in monthly sales.

Responded to 100+ weekly customer messages with a 1-hour average response
time.

Company industry:
Call Centers & Customer Care Outsourcing

Virtual Assistant, Remote Client Accounts

January 2018 - January 2020

freelancer

Alexandria, Egypt

January 2018 - January 2020

Assisted business owners with scheduling, customer follow-ups, and email
management.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alexandria University

January 2022

January 2022

Bachelor's degree, Human Resources

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Faculty of Commerce English Section, Human Resources Major

Skills

Phone Skills

Expert

Microsoft Office

Expert

Call Center

Expert

Customer Care

Expert

Microsoft CRM

Expert

CALL CENTER EXPERIENCE

Intermediate

CLIENT SERVICES

Intermediate

COMPUTER AIDED SOFTWARE ENGINEERING

Intermediate

CUSTOMER SERVICE

Intermediate

E COMMERCE

Intermediate

EMAIL MANAGEMENT

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

LEADERSHIP

Intermediate

ORDER MANAGEMENT

Intermediate

SCHEDULING

Intermediate

Languages

English

Beginner

Arabic

Beginner

French

Beginner

Training and Certifications

Certifications
Effective Communication Skills
Customer Service Fundamentals

Hobbies and interests

community service
Volunteering
communication
Languages
digital tools
Creative design
exploring cultures
Traveling &