merin جورج

Web Invoicing and E-Invoicing for JAPAC & EMEA regions.
 Proactively involved in on boarding activity of new customer
portals.
 Resolve technical issues of customer portals like Tungsten,
Ariba, Coupa related to Accounts Receivable web invoicing
delivery mode.
 Get in touch with stake holders to understand new updates
and changes in customer portals to agree on exceptions and
process.
 Handle customer disputes through calls / emails.
 Analysis performed to identify the aged invoices with
Collections Team and regular calls with Sales/Project
Managers/Customers to understand the issues and propose
solutions leading to reduction in the ageing and in turn
improving the payment pattern.

Handled the Documentation of various Customer web portals
along with regular amendments for the smooth functioning
of the process.
 Spooling and publishing the month-end reports to the
management.
Achievements
Awarded TOP PERFORMER thrice for Excellent Quality, TAT and
Productivity in resolving queries thereby contributing customer
satisfaction.