Senior Flight Attendant
Singapore Airlines
Total years of experience :8 years, 10 Months
Comprehensive knowledge of checking safety and security throughout the cabin. Maintaining consistently high on-board standards for Business class and Economy class. Trained for Boeing 777, Air Bus 330 and 380.
Highlights:
A courteous, polite and well-spoken flight attendant who is highly efficient and has excellent organisational skills.
Maintaining consistently high on-board standards of the low cost airlines. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote airline facilities and maximise sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests.
Greeting and attending on-board passenger. Maintaining consistently high on-board standards of the low cost airlines.
Selling balance transfers to the existing account holders. Offering personal loans to the customers. Maintained daily accounting of all calls as well as managed daily telemarketing records. Maintained records and coordinated with other office personnel. Ability to effectively answer inquiries and resolve disputes. Ability to call out to and answer a high volume of calls.
Ability to maintain confidentiality. Superior interpersonal, written, and oral communication skills. Exceeding customer expectations through exceptional customer service.
Scheduling of Ads. Attending to customer queries regarding publishing of Ads Upselling of Ads. Managing administration and facilities.
Teaming up with other internal departments like Finance, HR for smoother functions. Assisting Admin Manager in day-to-day activities.
Organizing conferences & team get-togethers. In charge of international Travel and Hotel bookings. In charge of Printing and stationery. Event management & Calendar management.
CERTIFICATE AND TRAINING First Aid Certification, CPR and Firefighting Training.
B.Com. from Raheja College of Arts and Commerce (Mumbai University), Mumbai, India in 2005
Mary Immaculate Girls High School (Mumbai University), Mumbai, India in 2000.
