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Meroua Moudjari, Boutique Manager & Customer Service Representative

Meroua Moudjari

Boutique Manager & Customer Service Representative·Women’s Fashion Boutique,

Algeria

Master's degree, Library and Information Science

Work experience

Total years of experience: 3 years, 4 months

Boutique Manager & Customer Service Representative

September 2025 - Present

Women’s Fashion Boutique,

Tebessa, Algeria

September 2025 - Present

• Managed daily store operations serving 30-50 customers per day, maintaining a 98% positive customer feedback rate.
• Increased repeat customer visits by 25% through personalized styling consultations and follow-up service.
• Processed 100% of cash transactions accurately, with zero discrepancy recorded over 9 months.
• Reduced inventory shortage incidents by 30% through systematic stock organization and weekly audits.
• Resolved 100% of customer complaints on the spot, preventing escalation and retaining client loyalty.
Company industry:
Fashion & Apparel
Job role:
Beauty and Fashion

Administrative Assistant – Customer Service

July 2024 - February 2025

Insurance Agency,

Tebessa, Algeria

July 2024 - February 2025

• Handled 40+ customer inquiries per day regarding policies, claims, and coverage details with 95%+ satisfaction rate.
• Processed and managed 200+ client documents per month with 100% accuracy and full regulatory compliance.
• Resolved 100% of customer complaints within 24 hours, contributing to a measurable improvement in client retention.
• Maintained and updated a client database of 500+ records, ensuring data integrity and accessibility.
• Coordinated 15-20 client appointments weekly, achieving a 0% scheduling conflict rate.
Company industry:
Insurance & TPA
Job role:
Administration

Administrative Assistant – Receptionist

October 2021 - August 2023

Law Firm,

Tebessa, Algeria

October 2021 - August 2023

• Managed front-office operations and welcomed 20+ clients daily, maintaining a professional and organized environment.
• Organized and maintained 300+ case files, reducing document retrieval time by 40%.
• Prepared and formatted 50+ legal documents and reports per month with 100% on-time submission.
• Tracked and submitted 100% of legal deadlines on time, with zero missed filings over 22 months.
• Coordinated 10-15 client consultations weekly, ensuring smooth scheduling and attorney availability.
Company industry:
Law Firm
Job role:
Administration

Education

University of Constantine

July 2021

July 2021

Master's degree, Library and Information Science

Algeria

University of Constantine

July 2019

July 2019

Bachelor's degree, Library and Information

Algeria

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
CERTIFIED ADMINISTRATIVE PROFESSIONAL
Intermediate
CERTIFIED ADMINISTRATIVE PROFESSIONAL
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LIBRARY
Intermediate
LIBRARY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Administrative
Expert
Administrative
Expert
Sales
Intermediate
Sales
Intermediate
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
CALMNESS UNDER PRESSURE
Expert
CALMNESS UNDER PRESSURE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
DOCUMENT PROCESSING
Expert
DOCUMENT PROCESSING
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Office Management
Expert
Office Management
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Administration
Expert
Administration
Expert
Receptionist
Expert
Receptionist
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
customer service Diploma
Alison courses online
Jan 2025 - Jan 2025
Executive Assistant Skills
Alison courses online
Jan 2025