mervin jose, Service In Charge

mervin jose

Service In Charge

ALMOE

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, MCSE
Experience
17 years, 0 Months

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Work Experience

Total years of experience :17 years, 0 Months

Service In Charge at ALMOE
  • United Arab Emirates - Abu Dhabi
  • My current job since July 2015

*Heading the Team
*Monitoring the daily operation.
*Preparing SLA s
*Scheduling the team As per the Work schdedule
*Meeting the clients On New SLA
*Assisting the Project Manager On new AV Projects
adding and motivating a team of staff to ensure they're giving the best customer service possible. ...

SALES SUPPORT EXECUTIVE at almoe
  • United Arab Emirates - Abu Dhabi
  • January 2013 to June 2015

 Installing new Servers and Workstations
 Onsite Support for the Servers & pos Machines
 Support HP Proliant Servers and compatibles, DL380G6, IBM PC Compatibles, Dell PC Compatible and HP Compaq
 Installing &Doing Maintenance New Digital signage (Samsung Magic Info& Cayin )
 Support for Network issues
 Co-ordinate with clients & supplies For New installation&Demo
 Onsite Support For Epson Projectors And Plotters
 Well developed skills in system installation and maintenance, including the configuration, repair, and replacement of internal and external components.
 Assembling, Dissembling, Troubleshooting and Installation of Various devices.Printers & Peripherals Network Printer, Dot-matrix, HP Printers, Printer, Thermal printers, roll printers, Scanners and other devices
 Knowledge of Designing, implementing and supporting networks in LAN and WAN.
 Install Windows 2003 & 2008 and create a domain controller
 Installing, configuring and managing Microsoft Exchange Server 2003, 2008, 2010.
 Sound experience in implementing and maintaining different back solutions and its hardware’s.
 Implemented SNMP on devices to allow for network management
 Punch Blocks, Tone Tracers, Repeaters, T-BERD, Modems, CSU/DSU, Professional Modular Plug Crimper.
 All kind of Routers & Switches configurations & Maintenance
 Managing TCP/ IP allocation and ensuring minimal downtime of machines.
 Undertakings up gradation, renovation and modification job of the existing switches
 Troubleshooting network problems

IT support at abudhabi co-op society
  • United Arab Emirates - Abu Dhabi
  • March 2007 to November 2012

• Net work support.
• Staff coordination.
• Configuring wifi networks with encryption.
• Soft ware support for BOF programs.
• Solving PDT Issues
• Using Navision software for retailing.
• Support for Accounts related works.

Education

Bachelor's degree, MCSE
  • at MICROSOFT
  • September 2010

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Bachelor's degree, Software Engineering
  • at ST JOSEPH'S COLLEGE OF IT
  • September 2007

WHEN I WAS STUDYING I WAS CONCENTRATED IN SOFTWARE PROFESSION MAINLY ORACLE AND VB

Specialties & Skills

Sales Management
Customer Service
Team Management
IT Service Management
Project Management
communication
TEAM WORK

Languages

English
Expert

Training and Certifications

SSi (Certificate)
Date Attended:
August 2004
Valid Until:
April 2005

Hobbies

  • DRIVING ,READING