meryem El Harrouz

Plan and organize events from A - Z, conferences, seminars, private
breakfasts, luncheons, charity initiatives, exhibitions, networking receptions,
private dinners, and social events, Managing a team of coordinators and
delegating responsibilities Meeting budget and financial targets
Generating forecasts weekly & monthly as well as Finding sponsors for large
scale club events and Train intern and new staff members.
Create and sign off on bespoke menus for all events catering.

Overall responsibility for all “front office “functions of the Club. Responsible for
taking dining reservations, accommodation bookings and transportation
bookings as well as helping to provide Concierge services for CCD Members. and
taking care of events registrations.
Guest Service agent:
Palace Downtown Emaar, Dubai UAE | 2014 - 2016
Undertake front of house duties, meeting and greeting, superb customer
service experience to build a good rapport with all guests and resolve any
complaints/issues to maintain high quality customer, providing or seeking
solutions as quickly as possible. Responsible of the office duties, including
emails administer all routes of reservations to ensure that room bookings are
made and recorded accurately. ensure that all reservations and cancellations
are processed efficiently.

2013 - 2014
Deliver excellent customer service, Deal with all enquiries in a professional and
courteous manner, in person, on the telephone or via e-mail. Administer all
reservations, cancellations and no-shows, in line with company policy. Keep up
to date with current promotions and hotel pricing, to provide information to
guests, on request to guarantee guests satisfaction and memorable
experience.