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Meshal  Alshmrani, IT Support Intern

Meshal Alshmrani

IT Support Intern·Saudi Telecom Company (STC)

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 0 years, 3 months

IT Support Intern

June 2024 - August 2024

Saudi Telecom Company (STC)

Altaif, Saudi Arabia

June 2024 - August 2024

• Provided first-level technical support for hardware, software, and peripheral issues, resolving end-user
tickets in a corporate telecom environment.
• Troubleshot Windows OS issues including system configuration, driver conflicts, and connectivity
problems, reducing repeat incidents through proper documentation.

Company industry:
Telecommunications

Education

Taif University

July 2025

July 2025

Bachelor's degree, Information Technology

Saudi Arabia

GPA (point): 3.71 out of 4

GPA (point): 3.71 out of 4

Skills

COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CONNECTED DEVICE CONFIGURATION
Intermediate
CONNECTED DEVICE CONFIGURATION
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERNAL INVESTIGATIONS
Intermediate
INTERNAL INVESTIGATIONS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TIER 1 TECHNICAL SUPPORT
Intermediate
TIER 1 TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Data Classification & Summarization Using IBM Granite
AWS Cloud Practitioner Course