Service Coordinator
Saudi Diesel Equipment Company
Total years of experience :3 years, 4 Months
in Power Equipment, Service department
Assist the Service Admin Manager with the daily operations of the service department.
Works with customers to understand scope of field service projects.
Track service monthly labour, reworks, aftersales, training charts and shop supplies.
Review service accounts to ensure accuracy and consistency.
Supervise and follow up on the status of progress work to ensure timely completion, according to deadlines.
Maintain Customer and Supplier Relations Participate and help lead tool box and safety meeting.
Coordinate employee onboarding and offboarding processes, including orientation sessions and exit interviews.
Update and maintain accurate employee records in line with company and legal requirements.
Assist in managing employee benefits programs, providing information and resolving related issues.
Support the development and implementation of HR policies and procedures.
Coordinate training and development initiatives, including scheduling, venue booking, and tracking completion.
Provide support in recruitment processes, including posting job ads, screening resumes, scheduling interviews, and conducting reference checks.
in HR department
Coordinated schedules, meetings, and correspondence, enhancing overall team productivity.
Coordinated and communicated travel arrangements for staff, demonstrating strong organizational and communication skills.
Proactively resolved operational issues, ensuring the smooth and efficient daily management of administrative functions.
Implemented clear policies for both routine and special business operations, enhancing operational efficiency.
Orchestrated the setup of IT systems and equipment for new users, providing comprehensive support and guidance to facilitate smooth onboarding.
Addressed caller requests related to sales, service, and account issues, demonstrating strong customer service skills.
Streamlined customer service processes by accurately recording customer requirements and details in REMEDY & CISCO, thus enabling efficient follow-ups and improved customer satisfaction
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