Head of Business Risk and Governance
Commercial Bank Of Dubai
Total years of experience :9 years, 10 Months
As Head of Customer Services at CBD, I orchestrated a culture of unparalleled customer experiences across all channels. I led a proficient team in bolstering satisfaction, loyalty, and retention metrics, overseeing operations for customer support via diverse channels including in-person, phone, email, and digital platforms. I streamlined processes, adeptly resolved escalated issues with empathy and professionalism, and spearheaded collaborative efforts to integrate invaluable customer feedback into product development. Through strategic leadership and an unwavering dedication to excellence, enhanced the bank's reputation and forged enduring customer relationships. My role encapsulated a holistic approach to customer service excellence in CBD.