DIVISION GENERAL MANAGER
ALJ
Total years of experience :25 years, 2 Months
Use a quality framework for development All department related to Guest Experience.
Create a Clear ALJ experience vision.
Capture ALJ Guests feedback at a quicker time.
Develop Guest Experience by Review & improving the process flow for the guest feedback Cycle.
Enhance Guest Experience by Going beyond his expectations at all ALJ retail centers.
Before joined the GED, I held the credit for performing sales, aftersales marketing, and public relation task, led new car sales, service, parts, used car, replacement & accessories and delivered customer services to assure a high standard of professionalism. I have trained, motivated, and directed sales & after sales teams as well as devised strategies to assure satisfied clientele and increased returns and achieve set objectives and targets. I am well versed in developing three new networks and the biggest Lexus center in the Middle East renovating all Lexus workshops by changing old equipment & apply the latest technology.
Recently I moved to a most challenging position as general manager of the customer (Guest) experience division to develop & improve the process flow for customer feedback & also to strengthen our communication among all departments related to customer experience to deliver best product & service ever.
Sales, Aftersales,
Replacement, used car & Accessories
Performed sales, aftersales marketing, and public relation task, led new car sales, service, parts, used car, replacement & accessories and delivered customer services to assure high standard of professionalism.
•Trained, motivated, and directed sales & after sales teams and devised strategies to assure satisfied clientele and increased returns and achieve set objectives and targets.
•Developed and maintained strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits.
•Shoulder the responsibility of developing three new networks and biggest Lexus center in Middle East.
•Renovating all Lexus workshops by changing old equipment & apply latest technology.
•Formulated and directed recall and image campaigns for customer in ministries and government sectors
•Covered the shortage of manpower in service area by traveling to deference countries to enhance operation at remote areas.
•Designed and executed overall strategic plans and procedures such as forecast and policies for the department to expand outstanding activities, increase revenue, and improve the brand of Lexus.
•Succeeded in recruiting and training top-performing professionals from different countries and improving aftersales associates by providing training, E-learning, and special courses to achieve company targets.
•Spearheaded events for Lexus new products,
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