Ophelia dela Cruz

Handles comprehensive clerical tasks (e.g., data entry, filing and records management) as Parts Administrator. Reviewed and assisted in implementing operations improvement especially in system and procedures of workflow. Quickly became a trusted subordinate known for “can-do” attitude, flexibility and high-quality work. Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

Handles comprehensive clerical tasks (e.g., data entry, filing and records management) as Parts Administrator. Reviewed and assisted in implementing operations improvement especially in system and procedures of workflow. Quickly became a trusted subordinate known for “can-do” attitude, flexibility and high-quality work. Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

Prepares & complete documents of vehicle release for signature of officers.

Ensures accurateness of details given before invoicing vehicle for release (e.g unit details, payment details, registered name).

Schedule unit for release in coordination with Sales Admin. Supervisor & PDI.

Receive phone calls/inquiries to be endorsed to Sales Consultants.

Prepare quotations on vehicles specs & fax to clients in the absence of the assigned Sales Consultants.

Ensures timely submission of Sales Consultants reports for summary to be encoded in the report of the Sales Manager;

Assist Group Sales Managers in the administrative tasks (report generation, data collection).

Receives & log phone calls in the absence of Sales Consultants or Sales Personnel inquired to.

Keep systematic & effective filing of the documents of the group. Assists walk-in clients, in the absence of the Sales Consultant and or its Group Sales Manager.

Assists Sales Consultants in checking and encoding new clients in the Dealer Management System.

Collate, segregate and distribute released folders in respective departments.

Assist other Sales Consultants in the absence of their group sales coordinator and/or as may be needed.

Log details of released vehicles in the “after sales” folder.

Log daily walk-in clients - for weekly report to Ford Group Philippines, AVP - Sales as may be needed.

Give financing applications to different banks. Prepare financing documents for car loans due for release and check financing documents as well. Update daily, weekly and monthly report. Follow up payments of proceeds from different banks. Communicate clearly and concisely with customers and bank personnel both verbally and in written.

Conduct telemarketing on insurance renewals. Prepares insurance policies due for release. Facilitate mailing of insurance renewal letters. Prepares insurance renewals and daily reports. Assist in preparation of daily, weekly and monthly reports. Work cooperatively with other team members in order to effectively attain the company objectives. Assume other functions as required. Communicate clearly and concisely with customers and colleagues both verbally and in writing.