Methanesh كنعان

• Retail portfolio leadership (initial phase): Managed service delivery for the retail
application landscape across 28+ brands/10+ markets (Oracle Retail MoM/SIOCS, store
integrations), ensuring trading stability and controlled change.
• POS transformation (program phase): Led end-to-end delivery governance for Food POS
migration from Oracle Micros (on-prem) to Simphony (SaaS)—cutover readiness, hyper
care, and service stabilization.
• HR & Finance service portfolio (current): Own service management for corporate
portfolios, including Oracle Fusion Cloud (HCM/Finance) and EBS touchpoints—roadmap
planning, BAU support, and delivery governance for ~25 releases/year.
• Roadmap, business alignment & SPOC: Primary IT point of contact; translated business
demand into prioritized roadmaps, scope, timelines, and delivery plans aligned to trading
and corporate priorities.
• Lifecycle ownership (request → delivery → optimize): Managed initiatives from
business request and solution coordination through delivery, transition-to-run, and post
release optimization—working across solutions, operations, and business.
• Release, change & availability governance: Governed releases/changes and
operational readiness; drove incident/problem management to sustain 99.95% availability
and reduce MTTR by 30%.
• Vendor alignment & SLA management: Aligned Oracle/Microsoft/SI partners on delivery
commitments, incident response, and service availability; maintained 98% SLA through
proactive risk and capacity management.
• FinOps, budgeting & TCO optimization: Planned/owned ~USD 2M budgets for BAU
enhancements and major upgrades; drove multi-vendor cost governance (tagging, budgets,
optimization) delivering 12% YoY TCO reduction.
• AI & analytics initiatives (lead): Led AI use cases from business case to adoption—HR
resume screening/scoring and a CAB change-risk assessment module. Delivered
under a lean operating model focused on minimal license/infrastructure cost, ROI
tracking, and measurable productivity gains (~60 man-days saved/month). Partnered
with internal teams for build; used Claude to accelerate prototyping and refine
requirements, prompts, and test scenarios.

• Delivery Financial Governance: Partnered with technical project leads to govern P&L margins
and client budgets, implementing rigorous financial tracking to ensure project profitability and
delivery excellence.
• Strategic Resource Utilization: Managed workforce allocation and operational expense (OpEx)
tracking, ensuring that technical delivery squads were optimized for high-velocity project
milestones.
• Commercial Stakeholder Management: Acted as the strategic interface between commercial
clients and internal engineering teams, translating complex technical roadmaps into clear
business value and budgetary outcomes.
• Risk Mitigation & Reporting: Developed standardized project health reports and risk
assessment frameworks, providing visibility to leadership on resource constraints and financial
variances.

• Service delivery: Owned operations for core app systems (Order, Delivery, payments, Data
analytics - Power BI) with high availability and minimal downtime.
• High-Concurrency Service Governance: Governed end-to-end service delivery for mission
critical transactional platforms, including Order Management and Payment Gateways, ensuring
24/7 availability for millions of active users.
• Strategic Stakeholder Alignment: Acted as the primary service interface between engineering
squads and business verticals (Logistics, Marketing, and Support) to align platform releases with
service stability and business growth targets.
• Vendor & Payment Ecosystem Management: Managed the service performance and SLA
compliance of third-party payment providers and technical partners, ensuring seamless
transaction flows and minimizing financial friction.
• Operational Excellence & SRE: Orchestrated proactive incident management and Root Cause
Analysis (RCA) within a microservices-based architecture, leveraging SRE principles to drive
continuous service improvement and system resilience.
• Release Lifecycle Orchestration: Directed service transition and release readiness for high
impact platform updates, ensuring that rapid feature deployments did not compromise the
integrity of the core customer experience.

• Implemented an outsourcing model, reducing inventory costs by 30% and lowering capital
needs.
• Strategic Enterprise Leadership: Founded and scaled an industrial automation startup;
architected the end-to-end operational framework and navigated market entry strategies to
achieve sustainable business growth.
• Vendor & Outsourcing Orchestration: Developed a strategic outsourcing and vendor
management model that optimized the supply chain, reducing inventory carry-costs by 30%
through disciplined procurement and lead-time management.
• Operational Resilience & Continuity: Governed the full business lifecycle, including cash
flow management and resource scaling, ensuring operational continuity and service stability
during volatile market conditions.
• Process Optimization: Implemented lean operational workflows across production and
delivery, leveraging data-driven insights to improve turnaround times and customer
satisfaction metrics.