meziane messaoudi, senior customer service

meziane messaoudi

senior customer service

flydubai

Lieu
Émirats Arabes Unis
Éducation
Diplôme, english
Expérience
16 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 9 Mois

senior customer service à flydubai
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis avril 2014

Obtains client information by answering telephone calls; interviewing clients; verifying information, entering all data and creating customer profiles on sales force,
Master details and relationship.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing and policy .
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed

responsible for purchase and supply à bessa promotion immobiliere
  • Algérie - Alger
  • avril 2013 à décembre 2013

Organize and control the management of stocks
Plan, coordinate and monitor the activities of purchase and service order pickers
Marketing and management

Electrical technician à US Embassy Algiers
  • Algérie - Alger
  • janvier 2009 à novembre 2011

-Maintenance and installation of all electrical system
-fire alarm system
-security system
-lighting system

High technician in maintenance à Bio Pharm
  • Algérie - Alger
  • juin 2007 à décembre 2008

head assistant of the manager
installation and maintenance

high technician in electrical engineering à Algerian ceramics
  • Algérie - Alger
  • juin 2006 à juin 2007

team leader
maintenance and installation of machines (Welko, system ceramics, techno ferari)
- Operator on machine « rotocolor »

Manager of stock and sales à Top shoes
  • Algérie - Alger
  • janvier 2006 à juin 2006

Retail and wholesale
marketing
management

Éducation

Diplôme, english
  • à London meridian college
  • novembre 2012
Diplôme, ESOL Level Certificate in ESOL International (English )
  • à University of Cambridge
  • mai 2012
Baccalauréat, electrical engineering
  • à INSFP Algiers algeria
  • janvier 2006

Specialties & Skills

System Maintenance
génie électrique
English
Team Management
Project Management
Natural leader with ability to motivate others and provide superb service.
Methodical approach to planning and organizing
Excellent Customer service and time management skills
Flexible and team player

Langues

Anglais
Expert
Français
Expert
Arabe
Expert

Formation et Diplômes

Certificate of English language (Certificat)
Date de la formation:
June 2006
Valide jusqu'à:
July 2007
proficiency level in general english (Certificat)
Date de la formation:
November 2011
Valide jusqu'à:
November 2012
senior technician in electrical engineering (Certificat)
Date de la formation:
January 2003
Valide jusqu'à:
January 2006