Store Manager
TALABAT
Total years of experience :15 years, 6 Months
• Responsible for the operations of the store during the shift, in terms of end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
• Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
• Ensure efficient utilization of pickers/ senior pickers with multi tasking role in order to optimize UTRs
• Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
• Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory
• Inbound receiving: Accurate receiving of orders as per policies & SOP
• Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
• Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
• To supervise assigned store, ensure profitability, provide good service and ensure development of employees
• Managing store personnel ensuring effective use of resources and meeting service level standards
• Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
• Ensuring implementation of actions pertinent to store-related shrinkages
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
• Discussing with the Ops manager stores' issues/problems and propose solutions
Achievements :
- Create and implement a development plan for the branch for the Optimum utilization of space.
- The best sales between branches, the best branch, and the best time rate to prepare orders.
Develop the warehouse practices to promote efficiency, faster service.
- Order the warehouse according to standard and safety instructions; inspect physical condition of the Warehouse.
- Manage and Control all the warehouse operations and employees performance.
- Follow up the Expiry date and slow moving and scrap items.
- Conducts physical & random inventory on regular.
- Ensure that the goods are correctly order picked from right location on FIFO.
- Supervise loading and Unloading of trucks according to invoice and packing list and report discrepancies using SAP to register all transactions.
- Periodic inventory within the stores and follow up the Return and Transfer products.
- Manage and Control all the warehouse operations and employees performance.
- Follow up the Expiry date and slow moving and scrap items.
- Conducts physical & random inventory on regular.
- Reporting regular reports and statistics on daily, weekly and monthly basis.
- Ensure that the goods are correctly order picked from right location on FIFO.
- Supervise loading and Unloading of trucks according to invoice and packing list and report discrepancies.
- Periodic inventory within the stores and follow up the Return and Transfer products.
- Develop the warehouse practices to promote efficiency, faster service.
- Order the warehouse according to standard and safety instructions; inspect physical condition of the Warehouse.
- Manage team of forklift drivers and labors and ensure safe and accurate dispatching .
- Manage and Control all the warehouse operations and employees performance.
- Follow up the Expiry date and slow moving and scrap items.
- Conducts physical & random inventory on regular.
- Reporting regular reports and statistics on daily, weekly and monthly basis.
- Ensure that the goods are correctly order picked from right location on FIFO.
- Supervise loading and Unloading of trucks according to invoice and packing list and report discrepancies using SAP to register all transactions.
- Periodic inventory within the stores and follow up the Return and Transfer products.
- Resolve cash tills at the end of every shift.
- Generate accurate till reports for each register.
- Manage and perform all check-out functions on a daily basis.
- Manage the check-out area and ensure each station remains clean and efficiently run.
- Respond to Cashiers requests for price checks and other functions for customer service.
- Listen to customer complaints and refer them to the assistant manager when required.
- Ensure all stations have adequate cash and change at all times.
- Serve as the primary point-of-contact for customer service associates.
- Coordinate the department shelves and goods within the area responsible for them
- Organizing the goods of the department and reviewing its validity and pricing .
- processing orders for the needs of the department.
- Notify the marketing officer of the branch of any new items or categories with problems.
- Meet the needs of customers and answer their inquiries and deal with them appropriately.
- Manage and perform all check-out functions on a daily basis.
- Manage the check-out area and ensure each station remains clean and efficiently run.
- Respond to Cashiers requests for price checks and other functions for customer service.