Head of Sales
dubizzle
Total years of experience :18 years, 8 Months
Heading a sales unit that is designed to shift the company from the current
direct sales model to online and tele-sales, the first of its kind at dubizzle. Being
the project owner here in Cairo, and with the help of OLX’s supporting
functions, my role is:
• To recruit, develop and manage an outbound tele-sales team
• Project management:
o Operational space set-up
o Procurement of workstations, laptops, headsets etc.
o Telecom vendor selection and setup
o Product optimization and development through working closely
with our technical and product development teams in Dubai
• Defining team sales targets and metrics
• Coordinating the development of ‘marketing materials’ to support sales
efforts
• Delivery of sales reports detailing performance and highlighting key
development areas
• Supporting the management of the client and prospect database,
ensuring effective prospect segmentation
I report to, and share the ownership of this great project, with our Dubai based
Director of Sales who had the vision to redefine how sales are done at dubizzle.
Handling all aspects of assigned accounts as the point of contact, my role
entails:
• Manage direct client relationships within assigned territory to
maximize digital sales potential.
• Brainstorm, strategize, plan and present integrated campaigns,
ensuring all appropriate digital products are optimized where
appropriate.
• Work with the digital operations team to execute, report and optimize
campaigns ensuring that sold campaigns deliver on booked
impressions.
• Coordinate activities between animators, designers and the creative
team to ensure high quality artwork delivery.
• Prepare sales status reports and update account history
Reporting directly to the Regional Commercial Head, I was solely responsible
for all direct clients as well as some of the major agencies in the market.
Duties and responsibilities include but are not limited to:
• Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
• Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.
• Oversee day-to-day center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.
• Oversee center-wide human resources recruiting and training departments.
• Through individual performance; promote the highest standards of ethical and professional conduct.
• Develop and manage the operating budget.
Also, to continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client to ensure we meet all deadlines and expectations surrounding reporting and site events.
Under the responsibilities of the Chief Commercial Officer, I am in charge of overseeing the operations of all of the divisions and the group’s branches and showrooms in the MENA region. The department plans, develops, operates and maintains the resources of Amer Group and provides the foundation for its growth and success in the real-estate market. This is achieved by providing:
• Strategic business planning
• Asset and people management and development
• Creating a solid infrastructure
• Applying technological upgrades
The ultimate accountability for profit and loss falls on my shoulders while seeking to maximize return on investment for shareholders.
Overseeing the sales, merchandising, and operations of a number of Apple Store-in--Store in a single unit retail resellers. Responsibilities included:
• Hiring Apple Sales Representatives (Interviewing, training and coaching)
• Monitoring stores inventory levels for replenishment and trending
• Reporting all aspects or the area managed to senior management
My main goal and responsibility is to increase revenue by achieving quarterly sales quotas and financial metrics. Reported directly to the regional manager.
Wisdek is a full service search engine marketing company. Managing and overseeing daily operations of their call centre, I was setting daily, monthly and quarterly targets for the teams. To make sure they had the tools to achieve them, we held daily motivational meetings, and bi-weekly training classes. Reported directly to the Director of Sales, presenting him with performance reports, statistical analysis and plans of action on monthly basis.
E Group is a global giant in the BPO field and a key trend setter. I, managing assigned accounts, my responsibilities included, but were not limited to:
• Generating client accounting and operational data
• Reconciliations
• Maintaining a daily independent and verifiable ledger
• Completing monthly reports to the president.
Further responsibilities included reviewing legal documentation, sustaining business and meeting clients’ expectations by coordinating with the respective departments.
FG is a full translation and localization house. I Joined FG as a Sales Team Leader, but was picked to manage the sales team in their new South-East Asia office located in Singapore, where I was later promoted to Sales Account Manager. The main goal was sourcing new translation business in the South-East Asia region. Successfully, overall sales increased by 27% within the first 3 months.
Verizon specializes in selling telecommunication solutions to consumers and small to mid-sized businesses. As a sales agent, Verizon's call center is where I made my very first sales call. I was part of the enterprise team, providing enterprise solutions to businesses in different parts of the world, from Canada, USA, to Ireland and Australia. We sold different technologies such as VOIP, landlines and long distance services.
Mortgage Specialist Certificate
BDEM - Disaster and Emergency Management
Bachelor of Commerce
