Relationship Manager
Emirates Islamic Bank
Total years of experience :26 years, 4 Months
Managing a portfolio of AED 2 Billion
• Provide financial services solutions to the affluent & institutional client base with the highest service standards set forth.
• Analyze financial requirements of customer and match with bank's product offerings.
• Operate within Risk and Compliance requirements framework.
• Prepare proposal or agreements to complete sales.
• Identify & acquire new affluent & institutional clients.
• Broaden existing client relationships (greater share of wallet, higher cross sell ratios).
• Track sales & revenue targets for existing & new client relationships.
• Provide clients with preliminary advisory services related to investment & portfolio asset allocation.
• Continuous monitoring of client portfolios (quarterly reviews & annual rebalancing).
• Understand competitive offering & provide feedback to management.
• Escalate customer’s suggestions /concerns to management.
• Interviewing and hiring new stuff.
• Providing the highest level of customer service to clients (proactive calls & visits)
• Proactive cross selling of profitable banking products & the provision of higher value in investment and insurance products to existing & new customers.
• Provide services & support to customers during & outside normal office hours.
• Fully understanding of Islamic Products.
• Wide range of customer relationship.
• Performed full financial analysis on potential clients which involved ratio analysis and financial forecasting.
• Prepared credit proposal and advised on proposed limits for the clients for board approval.
• Monitored project construction progress and project operation in the region.
• Designed and produced monthly Management Information Systems reports relating to the profitability of the department
• Performed Murabaha, Mudaraba and Musharaka requests and ensured collection of necessary documentation.
• Follow up with the concerned divisions the implementation of the closed deals.
·Performed administration functions relating to the bank’s direct equities portfolio of USD 300MM. Tasks included the following:
• Liaised between subsidiaries and division on daily operations
• Implemented approved proposals and management committee decisions
• Responsible for all correspondence between Bank and existing companies and other external parties
• Prepared quarterly profit and loss sheets
• Performed other administration tasks
• Request and evaluate bids for parts and services.
• Negotiate agreements with possible vendors.
• Coordinate other supply functions within the company.
• Checked department budget.
• Directed the buying activities for the company
• Issued purchase orders using oracle system.
• Provides analysis to increase levels of service at reduced costs
• Prepared monthly reports for the total purchasing orders during every month.
• Responsible for identifying suppliers.
• Responsible for the daily reports for the front office cashier
• Prepared financial reports to management
• Income analysis
• Posted entries to company ledgers
• Performed expense and revenue analysis
• Prepared the company’s financial statements