Operations Manager
Meezan Bank Limited
Total years of experience :11 years, 1 Months
Overview branch operations, and manage operations team. Ensure optimum customer service, along with support to sales. Email and telephonic correspondence with Area office. Maintenance of record. Ensure the daily working is in line with SOPs. Coaching the staff with regards to product knowledge and policies.
Follow up with branches for closure of observations, pointed out by audit teams. Follow up with branches for closure of daily issues pointed out by Continuous Audit Team through system based checks. Pursue settlement of GL Control Accounts of branches. Coordinate with branches of Region and ensure completion of tasks. Onwards reporting to Regional and Area office.
Manage overall operations, and supervise a team of tellers & GBOs. Manage overall branch tidiness. Ensure superior customer service. Ensure the operations are in accord with the audit policies. Manage branch general ledger & expenses. Minimize the risk of fraud & error.
Ensure optimum customer service. Make accounting entries in the core banking system. Resolve customers’ queries in an efficient manner. Perform all core banking activities: remittances, banker’s cheque, traveller’s cheque, debit card, chequebook. Reporting to Branch Operations Manager, and complete assignments before deadline.
