Senior Credit Control Officer
Dubai Holding Group
Total years of experience :12 years, 10 Months
Job Function (Summary)
The senior Credit Controller is responsible to maintains and update customer accounts and collection of Outstanding dues from assigned Clients (Agency, Direct client & government) in a timely manner, escalate disputes and/or payment delays immediately on being aware and execute all AR reporting requirements accurately and as scheduled.
Key Accountabilities
1. Accounts Receivables (AR) management
Manage assigned AR account list and ensure 100% collection of outstanding debts in a timely manner.
Manage Advance payment collection for new clients as directed.
Follow up on payment collection by calls/emails and visit clients, where necessary.
Email SOA to clients regularly and in timely manner, with clear communication on due amounts
Resolve invoice discrepancies, reconcile accounts & arrange for issue of debit or credit notes, if any.
Ensure prompt escalation of disputes or delayed payments to the Line Manager
Ensure accurate & prompt dispatch of invoices to clients - Hand-delivery or Courier.
2. AR Reporting
Prepare month-end Aging report
Prepare report on payment status of client list.
Prepare 13-week Collection Forecast for the account list being managed.
Submit “Returned Cheque status report” on regular basis.
3. AR support duties
Manage banking of cheques on a daily basis.
Provide payment details to accounting team for receipt entry and application.
Maintain tracking report for all Credit notes issued
General
Ensure systematic and timely filing (physical or digital, as per process) of all Invoices & Credit notes and the relevant supporting documents.
meet the requirements of the company’s independent external & internal auditors.
perform any other tasks assigned by line manager
Key Performance Indicators:
Timely & regular follow-up on outstanding dues.
Achieving Receivables Aging & Collection Targets
Timely collection of advance payments as per policy.
Accuracy & timely submission of reports
1- Control limit and terms for each credit customer to improve sales and company cash flow.
2- Register (VAT) Certificate for all our client in order to collect our tax back and make the entry in the system.
3- Prepare monthly cash report for cash customer who has delayed payment in order to clear the outstanding through customer or salesman.
4- Prepare and send statement of account for each customer in order to settle the due outstanding.
5- Follow up payment with the customer through collection techniques (quotation, calls, emails and customer meet-ups)
6- Prepare JV’s to clear the differences on the customer statement.
7- Track wire transfers and send it to the customer’s account.
8- Apply and allocate customer payment against invoices.
9- Reconcile customers’ statement of account to avoid any discrepancies.
1- preparing on daily basis all customer checks in order to deposit in bank and post in the system (oracle)
2- follow up all bank guarantee with government customer in order to not get any penalty or extra payment
3- follow up with government customer for the payment and collect all the pending outstanding immediately
4- Providing the finance manager with weekly expected collection.
5- Provided the management with a clear financial situation of the new customer based on a market research to evaluate and set a proper limit and payment terms to secure the receivable.
6- Solve most of the cases which legal decisions where taken without going legal by daily follow up and putting pressure through my contacts.
7- General accountant for all receivable and expenses transactions
8- Checking daily reports for the cars’ availability and put strategy plan for the employee to provide daily, weekly, monthly and yearly company goals and objectives.
9- Doing the needful in immigration, ministry of labour, RTA and economic department for the company to continue the work smoothly without any issue
10- Checking cash flow and bank balance in order to pay the expenses and manage liabilities.
11- Make strategy plan to maximize receivables and minimize expenses to build up a good profit.
12- Solving any kind of the company and employee’s problems.
13- Follow up marketing and sales men to increase number and quality of customers.
14- Follow up the services to maximizes customers’ needs and satisfaction.
1- Established credit control department which includes two collectors reporting to me and providing management with a daily reports with the receivable analysis report.
2- Swap terms of payment to a better terms means from open credit to “post date chicks” and from “post date chicks” to “LC” for a better cash flow planning.
3- Reduce the receivable number of day as per cash flow requirements.
4- Set collection target for sales and collector including myself and monitor on daily bases the achievements.
5- Providing the finance manager with weekly expected collection.
6- Provided the management with a clear financial situation of the new customer based on a market research to evaluate and set a proper limit and payment terms to secure the receivable.
7- Solve most of the cases which legal decisions where taken without going legal by daily follow up and putting pressure through my contacts.
8- Listed the customer who are hopeless and report to police or take legal action against them and follow up with lawyer till amount collected.
