Enterprise Business Architect
Islamic Development Bank
Total years of experience :8 years, 4 Months
Accountabilities:
- Set up enterprise architecture aimed at enhancement of internal business initiatives.
- Provide internal advisory services in Business Process Management.
- Provide internal advisory services in Organizational Change Management within the Group Business Enhancement and System Transformation project involving implementation of SAP and Misys
Achievements:
- Acquired significant exposure to the core business line related to operations, corporate business line including infrastructure, HR and Organization & Business Improvement departments.
- Facilitated Treasury business enhancement project as Change Management Specialist. Expression of key success factors, delivery of business impact analysis, business readiness assessment report. The complexity of this exercise and the challenges are multiplied due to low organizational business process maturity and the ambition of the program that both aims for business enhancement and system transformation. The complexity is clearly reflected in the user roles identification and segregation and the training needs analysis exercise.
- Delivered integrated organizational view encompassing data, processes, products/services and governance. Render consultancy on Business Continuity Management.
- Involved in setting up of the integrated business process platform
- Delivered IT architecture prototype on ARIS .
- Participated in preliminary study with regards to modernization of the postal sector of Mali.
- Enhanced integrity processes.
Accountabilities:
- Functioned as project coordinator & auditor for Prosodie, Orange Business Services, Electricity of France and SFR.
Achievements:
- Involved in end to end delivery & deployment of Call Center real time reporting & Business Intelligence solutions for 6000 agents across 60+ branches nationwide.
- Conducted audits & resolved issues in Business Intelligence for call centers nationwide aimed at minimizing financial & contractual impacts.
- Documented & updated problem statements and focused on implementation of improvement initiatives.
- Organized knowledge transfer sessions for team members.
2000-2004: Bachelor and Master degree in Telecommunications from Ensimag engineering school in Grenoble, France.