Ecommerce Manager
Malia Group
Total years of experience :13 years, 4 Months
Structured the E-commerce business for Cosmaline.
● Was responsible for recruiting and training 24 new team members.
● Achieved an increase of 60% in online orders in the first quarter of the year.
● Managed a team of 37 members, including developers, marketers, customer experience
agents, logistics officers and operations team.
● Supervised the design and development of the company’s website focusing on UX and
UI.
● Established connections with third parties for last-mile services and reduced delivery
time from 7 to 3 days.
● Developed and implemented SEO strategy to reach the first page on google.
● Developed the standards of procedure for operations and customer service.
● Composed yearly marketing calendar including new launches, product-focused and
special events campaigns.
Supervised the development of a new e-commerce website.
● Tracked the progress to deliver upon deadline and ensured good quality execution.
● Increased orders per day by 60% on online orders.
● Reduced delivery time from 2 weeks to approximately 5-6 days.
● Restructured the marketing and customer service departments.
● Introduced third-party delivery service and increased efficiency.
● Supervised the social media content creation on Instagram and Facebook.
Managed website content such as products and visuals.
● Supervised the delivery process such as preparation, packaging and delivery routes.
● Followed up with customer complaints and solved problems to ensure customer
satisfaction.
● Launched Facebook campaigns and monitored results.
Offered services of branding, web development, graphic design and social media
management.
● Led a team of 7 employees
Greeted, helped and offered knowledge up to 50 customers per day.
● Offered graphic design and printing services.
● Open and closed cash register and handled POS machine invoices.
● Managed accounting transactions.
● Managed inventory and stock products.
Supervised a team of 8 sales associates.
Overachieved monthly targets by 15%.
Supervised scheduled shifts and breaks.
Monitored cleanliness.
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