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Mhamad Nasriddine, Ecommerce Manager

Mhamad Nasriddine

Ecommerce Manager·Malia Group

Lebanon

Bachelor's degree, Accounting

Work experience

Total years of experience: 13 years, 4 months

Ecommerce Manager

July 2020 - February 2021

Malia Group

Beirut, Lebanon

July 2020 - February 2021

Structured the E-commerce business for Cosmaline.
● Was responsible for recruiting and training 24 new team members.
● Achieved an increase of 60% in online orders in the first quarter of the year.
● Managed a team of 37 members, including developers, marketers, customer experience
agents, logistics officers and operations team.
● Supervised the design and development of the company’s website focusing on UX and
UI.
● Established connections with third parties for last-mile services and reduced delivery
time from 7 to 3 days.
● Developed and implemented SEO strategy to reach the first page on google.
● Developed the standards of procedure for operations and customer service.
● Composed yearly marketing calendar including new launches, product-focused and
special events campaigns.

Company industry:
FMCG
Job role:
Management

Ecommerce Manager

January 2017 - June 2020

Abed Tahan

Beirut, Lebanon

January 2017 - June 2020

Supervised the development of a new e-commerce website.
● Tracked the progress to deliver upon deadline and ensured good quality execution.
● Increased orders per day by 60% on online orders.
● Reduced delivery time from 2 weeks to approximately 5-6 days.
● Restructured the marketing and customer service departments.
● Introduced third-party delivery service and increased efficiency.
● Supervised the social media content creation on Instagram and Facebook.

Company industry:
Retail & Wholesale
Job role:
Management

Ecommerce Senior Executive

March 2015 - January 2017

Microcity

Beirut, Lebanon

March 2015 - January 2017

Managed website content such as products and visuals.
● Supervised the delivery process such as preparation, packaging and delivery routes.
● Followed up with customer complaints and solved problems to ensure customer
satisfaction.
● Launched Facebook campaigns and monitored results.

Company industry:
Retail & Wholesale
Job role:
Information Technology

Owner

June 2012 - December 2015

Prolific

Beirut, Lebanon

June 2012 - December 2015

Offered services of branding, web development, graphic design and social media
management.
● Led a team of 7 employees

Company industry:
Marketing
Job role:
Management

Owner

December 2010 - December 2013

Multi Wise Technology

Beirut, Lebanon

December 2010 - December 2013

Greeted, helped and offered knowledge up to 50 customers per day.
● Offered graphic design and printing services.
● Open and closed cash register and handled POS machine invoices.
● Managed accounting transactions.
● Managed inventory and stock products.

Company industry:
Marketing
Job role:
Sales

Senior Sales Associate

June 2007 - June 2010

ABC

Beirut, Lebanon

June 2007 - June 2010

Supervised a team of 8 sales associates.
Overachieved monthly targets by 15%.
Supervised scheduled shifts and breaks.
Monitored cleanliness.

Company industry:
Merchandising
Job role:
Sales

Education

AUL

February 2009

February 2009

Bachelor's degree, Accounting

Lebanon

Skills

Team Building
Expert
Team Building
Expert
Content
Expert
Content
Expert
Leadership
Expert
Leadership
Expert
PPC
Expert
PPC
Expert
SEO
Expert
SEO
Expert
SEO
Expert
SEO
Expert
Digital Marketing
Expert
Digital Marketing
Expert
E commerce
Expert
E commerce
Expert
Customer Service
Expert
Customer Service
Expert
B2B eCommerce
Intermediate
B2B eCommerce
Intermediate
Sales
Expert
Sales
Expert
Management
Intermediate
Management
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Social Media Marketing
Expert
Social Media Marketing
Expert
Marketing
Intermediate
Marketing
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Google Analytics For Power Users
Jul 2019 - Jul 2022
Show credentials
Advanced Google Analytics
Jul 2019 - Jul 2022
Show credentials
Fundamentals of digital marketing
Certified Digital Marketing Professional