Marjorie Nicole Catapang

Customer Engagement & Consultation: Welcome showroom walk-ins and online leads, analyzing customer needs to recommend the ideal Hyundai vehicle model.
​Product Demonstrations & Test Drives: Present Hyundai vehicle features, technology, and specifications while conducting safe, informative test drives.
​Sales Pipeline & Deal Closure: Prepare accurate price quotations, explain financing and trade-in options, and assist clients through to final purchase and car delivery.
​Relationship & After-Sales Service: Maintain ongoing relationships with past clients to ensure high customer satisfaction, drive referrals, and encourage service visits.
​Target Achievement & Brand Standards: Meet monthly sales quotas while strictly adhering to Hyundai Philippines’ brand guidelines and dealership sales protocols.

​Multichannel Messaging: Assist customers via live chat, email, and social media channels with high speed and accuracy.
​Problem Resolution: Troubleshoot account issues, process requests, and resolve customer concerns following company guidelines.
​24/7 Shift Flexibility: Work rotational shifts, including nights, weekends, and holidays, in a continuous coverage setting.
​Systems & Data Management: Log customer interactions, update internal CRM databases, and document solutions accurately.
​Performance Metrics: Maintain key operational metrics, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and response time targets.