John Carlo Denila Mayo

Administered 1, 000+ service calls annually across UAE, Qatar, and
Saudi Arabia, maintaining 95% SLA compliance.
Verified contracts and prepared service quotations, reducing
approval delays by 20% and ensuring timely client responses.
Recorded and analyzed service reports, improving operational
efficiency and reducing repeat service calls by 15%.
Coordinated the installation of 200+ multifunction machines,
ensuring all deployments were completed on schedule.
Enhanced customer communication with reference-linked updates,
lowering follow-up inquiries by 30% and strengthening client trust.
Assisted in resolving escalated issues, contributing to a 10%
improvement in quarterly customer satisfaction scores.
Collaborated with senior engineers and cross-border teams to
address complex technical challenges efficiently.
Trained and mentored new local hires after 1 year, ensuring
proficiency in ticket management, SLA compliance, and client
communication.