IT Technical Support Engineer
Nous Infosysytems
Total years of experience :2 years, 2 Months
• Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches.
• Managing, Maintaining and Configuring an Internet work with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2.
• Perform VLAN configuration with VLAN Trunk and VLAN Access mode.
• Good understanding of OSI Model, TCP/IP Protocol suite(IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP), VLSM and CIDR.
• IP Addressing and Subnetting, Routing concepts.
• Security implementation with ACL’s to meet organizational security policy.
• Redistribution of routing protocols and Frame-relay configuration.
• Installation, Configuring, Troubleshooting of Computer Systems and Operating Systems.
• Identify and learning appropriate software and hardware supported by the organization.
• Expertize in installation and configuration of Windows Outlook.
• Diagnose and resolve technical hardware and software issues.
• Handling complaints and passing them on to manager if required.
Completed my B Tech graduation in Information Technology from Calicut Universty with CGPA - 6.44
Completed my Higher secondary education in Computer Science from GVHSS, Kerala, India with 70 percent aggregate.