IT, office assistant /computer technician / Help Desk / Technical Support , Sales
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Total years of experience :20 years, 4 Months
IT / computer technician HW - SW / Help Desk / Technical Support, computer software & hardware,
Systems: Windows (Me, 2000, XP, Vista, Seven)
Hardware: Servers, Hubs, Routers, Switches, PC’s
Software: MS Office 2003/2007/2010
Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Wlan
Other Skills: Photoshop, CSS, HTML, Flash
• Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
• Proficient in LAN, WAN, and network installation, monitor, and programming.
• Extensive knowledge of technology terms and developments.
• Exceptional customer service skills, account management, follow up, and sales.
• Excellent written and verbal communication skills.
•Providing remote support to the user facing problem in application and PC.
•Handling troubleshooting in phone.
•Able to manage all the help desk related work.
•Good in communication so as to keep strong relationship with customers.
•Diagnosing and troubleshooting hardware failures
Experienced various office equipments like photocopiers, fax machines, videoconferencing, scanners and telephone systems. also perform certain tasks, reports, documents and presentations and graphics and desktop publishing software.
I Have experience on following office activities:
• Accountancy
• Multi line telephone controlling
• Documentation and filing
• Knowledge for handling quality photocopy machines and the fax machines
• Internet Services