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Muhammad Nabeel Shafiq, Technical Support Engineer

Muhammad Nabeel Shafiq

Technical Support Engineer

Serversea hosting Ltd.

Location
Pakistan - Lahore
Education
Bachelor's degree, BSCS
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

Technical Support Engineer at Serversea hosting Ltd.
  • Pakistan - Lahore
  • My current job since June 2015

Manage WHM, cPanel and Monitor server’s performance
Provide L1, L2 support, Remote support, coordination with user and other Engineers.
Create hosting accounts, manage backups, new users, email IDs etc., and resolve related problems.
Logging and keeping records of customer/employee queries.
Participation in providing training to customers as required.
Provide Software, Hardware and Network Support, as well as Operating System loads and organizational.
Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
Provide remote support to different locations.

Education

Bachelor's degree, BSCS
  • at Virtual University Of Pakistan
  • February 2018

Specialties & Skills

IT Operations
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Hosting Solutions
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Linux
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Remote Support
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Routing and Switching
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MICROSOFT OFFICE
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Subnetting
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Routing Protocols RIP, OSPF, EIGRP, BGP
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Installing & Operating Windows and Linux Systems
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Knowledge of adobe Photoshop
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Depth knowledge of Windows Xp, Vista, 7, 8 and 10
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Computer Hardware installation
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HTML & CSS
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Languages

Urdu
Native Speaker
English
Intermediate

Training and Certifications

CCNA (Cisco Certified Network associate) Routing & Switching (Certificate)
Date Attended:
January 2018
Valid Until:
January 2021
CCNP (Cisco Certified in Network Professional) (Training)
Training Institute:
Corvit Systems (www.corvit.com)
Date Attended:
February 2014
Duration:
90 hours

Hobbies

  • Football
    I am AMF and have won a tournament which was organized by our coach at our local ground nearby by home.