Mihaela Postolache, Marketing Executive

Mihaela Postolache

Marketing Executive

Pulisystem SRL

Location
Italy
Education
Master's degree, Environment Protection and Regional Development
Experience
16 years, 2 Months

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Work Experience

Total years of experience :16 years, 2 Months

Marketing Executive at Pulisystem SRL
  • Italy
  • My current job since September 2013

Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations.
Communicating with target audiences and managing customer relationships.
Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organisation and the campaign.
Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs.
Writing and proofreading copy.
Organising photo shoots.
Arranging the effective distribution of marketing materials.
Maintaining and updating customer databases.
Attending events such as conferences, seminars, receptions and exhibitions.
Conducting market research, using customer questionnaires and focus groups.
Contributing to, and developing, marketing plans and strategies.
Evaluating marketing campaigns.
Monitoring competitor activity.
Supporting the marketing manager and other colleagues.

Ticketing & Customer Care Supervisor at Cim Air SRL
  • Italy
  • January 2011 to August 2013

Evaluating employees' job performance and conformance to regulations and recommend appropriate personnel action.
Interpreting and communicating work procedures and company policies to staff.
Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Resolving customer complaints or answer customers' questions regarding policies and procedures.
Making recommendations to management concerning such issues as staffing decisions or procedural changes.
Coordinating activities with other supervisory personnel or with other work units or departments.
Recruiting, interviewing and selecting employees.
Implementing corporate or departmental policies, procedures, and service standards in conjunction with management.
Consulting with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Preparing and issuing work schedules, deadlines, and duty assignments for office or administrative staff.
Maintaining records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Researching, compiling, and preparing reports, manuals, correspondence, or other information required by management.
Developing or updating procedures, policies, or standards.
Developing work schedules according to budgets and workloads.
Implementing or evaluating staff training and development programs, customer service initiatives, or performance measurement criteria.
Monitoring inventory levels and requisition.
Computing figures such as balances, totals, or commissions.
Discussing work problems or grievances with union representatives.

Sales Support Representative at Blue Air Airline
  • Romania
  • March 2010 to December 2010

Ensuring to track sales, log setups as well as new hire training.
Developing analysis for customer specific profitability.
Designing and prepare presentations to support all field sales efforts.
Developing, maintaining and managing strong customer relationships.
Recording and improving standard sales assistance best practices pertinent to customer and manufacturing communication along with order thruput.
Maintaining and updating properly entire Custom Project Database.
Providing regular sales support updates to management.
Preseningt updates on end-of-month at regular intervals.
Manainge and maintaining small accounts portfolio.
Monitoring and maintaining client contracts to assure timeliness, accuracy and fulfillment.
Participating in rate request, contract management and bid activities.
Providing assistance to Sales Account Managers as required.

Ticketing & Customer Service Agent at Blue Air Airline
  • Romania
  • October 2008 to February 2010

Arranging reservations and routing for passengers at request of Ticket Agent.
Examining passenger ticket or pass to direct passenger to specified area for loading.
Planning route and computes ticket cost, using schedules, rate books, and computer.
Reading coded data on tickets to ascertain destination, marking tickets, and assiging boarding pass.
Assisting passengers requiring special assistance to board or depart conveyance.
Informing travel agents in other locations of space reserved or available.
Obtaining client information by answering telephone calls; interviewing clients; verifying information.
Determining eligibility by comparing client information to requirements.
Establishing policies by entering client information; confirming pricing.
Informing clients by explaining procedures; answering questions; providing information.
Maintaining communication equipment by reporting problems.
Maintaining and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updating job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishing sales and organization mission by completing related results as needed.

Clothing Store Employee at Terzo Uomo SRL
  • Italy
  • April 2008 to September 2008

Keeping retail areas in order.
Responsible for customer service.
Assisting customers in finding items, putting together outfits, placing items in a fitting room and answering questions.

Education

Master's degree, Environment Protection and Regional Development
  • at University of Bucharest
  • June 2010
Bachelor's degree, Geography and English Literature
  • at University of Bucharest
  • June 2007

Specialties & Skills

Customer Service
Public Relations
Ticketing
Marketing
Excellent communications and interpersonal skills
Ability to handle multiple tasks and work under pressure
Detail oriented methodical approach to solving/performing tasks
Exceptional standard of professional excellence, discretion and integrity
High commitment to impeccable service
Pride in performing to the best of own ability
A strong sense of responsibility and excellent interpersonal skills
Social competence in a multicultural environment
Aviation Ticketing System and Sales

Languages

Romanian
Expert
English
Expert
Italian
Expert
Spanish
Beginner
French
Beginner

Training and Certifications

Amadeus Ticketing System (Certificate)
Date Attended:
April 2010
Valid Until:
January 9999
Navitaire Ticketing System (Training)
Training Institute:
Navitaire
Date Attended:
September 2009
Duration:
72 hours

Hobbies

  • Painting
  • Motorcycling