IT Support Engineer
Kiosk IT System L.L.C
Total years of experience :13 years, 5 Months
Kiosk IT System L.L.C, Abu-Dhabi, March 2015 - Till date.
❖ IT Support Engineer,
• Supported Security network operations and analyzed network problems.
• Help staffs (users) with technical problems and provide solutions.
• Solve problems my answering questions via the phone.
• Monitor of systems and end users if there is any technical problem.
• Work hand to hand with the head of IT department to enhance productivity.
• Keep record of all technical problems and update new equipment.
• Installation, configuration and maintenance of network hardware and software components.
• Resolved user related problems by providing technical guidance and expertise.
• Provided technical instructions to users regarding business functions, and application software.
• Install and configure Servers, DNS, DHCP, active directory and Client and user workstation.
• Good understanding of end users, printers, scanner and faxes.
• Provided assistance in notification and identification of network issues.
• Effectively and reasonably assist in desktop hardware and solved end users issues.
FIDES Technology Company Cameroon; Dec 2005 - Feb 2010
❖ Network Assistant/Technician
• Troubleshoot and configure operating system installation.
• Provide orientation to new users and staffs of existing technology.
• Create local user accounts and domain user accounts; can disable built in accounts.
• Make recommendations about purchase of technology resources.
• Maintain log and/or list of required repairs and maintenance.
• Repairs and maintenance and troubleshoot all technology issues.
• Maintain accurate inventory of technology hardware, software and resources.
• Provide individual training and support on request and Install work stations.
• Computer networks, network administration and network installation.
• Troubleshoot hardware, software and network operating system.
• Plan and control shared folders permissions assign to users, accounts and groups.
• Join a domain or a workgroup and manage user profile.
Master the configuration of switches and routers
* DEGREE: Bachelor of computer Science, Buea, 2005.
* GCE A-LEVEL: Government Bilingual High School; Bamenda, 2001.