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Michael Andre De Bruyn, Team Leader

Michael Andre De Bruyn

Team Leader·Legoland

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 17 years, 7 months

Team Leader

June 2019 - Present

Legoland

United Arab Emirates

June 2019 - Present

Design
•Graphic Design
•English
•Development Studies

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Graphic Designer Freelancer

March 2013 - Present

TrippleDee

Dubai, United Arab Emirates

I found this job using Bayt.com

March 2013 - Present

• Designing logos and mockups.
• Designing business cards
• Designing prints for T-shirts and hoodies, then sending to printing vendor.
• Designing flyers and brochures.
• Designing illustrations using Adobe Creative Suite.
• Retouching photographs
• Conceptualized new designs for marketing material and ads.

Company industry:
Graphic Design
Job role:
Design, Creative, and Arts

Operator

June 2018 - June 2019

Legoland

United Arab Emirates

June 2018 - June 2019

Managed operational work flow of the attraction.
• Resolved guest queries or complaints.
• Performed pre-opening checks to ensure that the ride is safe.
• Taught robotics to numerous school groups.
• Trained 15 colleagues on how to teach robotics.
• Received an award for getting the most good mentions from guests and
colleagues for the month of October.

Company industry:
Entertainment
Job role:
Management

Operator

June 2016 - December 2017

IMG

United Arab Emirates

June 2016 - December 2017

Worlds of Adventure
Rides and Attractions Host /

Company industry:
Entertainment
Job role:
Management

Customer Service Team Leader

August 2014 - March 2016

August 2014 - March 2016

Provided direct supervision to a team of 20 representatives.
• Set expectations, managed performance, monitored schedule adherence, and
motivated performance.
• Monitored representatives for quality assurance and attended client calibration
sessions.
• Handled escalated calls to resolve concerns and complaints.

Job role:
Customer Service and Call Center

Customer Service Representative

April 2010 - August 2014

April 2010 - August 2014

Resolved customer complaints via phone and email.
• Consistently achieved NPS target scores.
• Worked in the Sales, Billing, and Internet support teams.
• Worked in the IPTV Team, troubleshooting, provisioning and faulting services.
• Worked in the Mobile team, troubleshooting, provisioning and faulting services.
• Worked in the Fibre team, troubleshooting, provisioning and faulting Fibre
services.

Job role:
Customer Service and Call Center

Salesman

July 2008 - November 2009

Tresso Trading

July 2008 - November 2009

Greeted customers.
• Helped customers find items in the store.
• Checked for stock at other branches.
• Provided customers with information about the garments.
• Ensured my section was presentable at all times.

Job role:
Sales

Education

COLLEGE OF CAPE TOWN

January 2009

January 2009

High school or equivalent,

COLLEGE OF CAPE TOWN

December 2007

December 2007

High school or equivalent, Art

South Africa

GPA (percentage): 72%

GPA (percentage): 72%

Windsor High School

January 2007

January 2007

High school or equivalent,

Skills

Sales
Expert
Sales
Expert
Guest Service
Expert
Guest Service
Expert
Hospitality
Expert
Hospitality
Expert
Graphic Design
Expert
Graphic Design
Expert
Customer Service
Expert
Customer Service
Expert
BILLING
Expert
BILLING
Expert
CALIBRATION
Expert
CALIBRATION
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
EMAIL
Expert
EMAIL
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SAFETY
Expert
SAFETY
Expert
SALES
Expert
SALES
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
Sales
Expert
Sales
Expert
Guest Service
Expert
Guest Service
Expert
Hospitality
Expert
Hospitality
Expert
Graphic Design
Expert
Graphic Design
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert