Office Administrator cum IT In Charge
Rightway Specialized Indsutries LLC
Total years of experience :9 years, 2 Months
• In Charge Setting up a Hardware (Router, Switches, Networking Sharing)
• In Charge Installing Software.
• In Charge in any PC troubleshooting.
• In Charge in Maintaining technological equipment in good working condition.
• In Charge in email servers.
• Preparing Initial and Final Reports for Low Voltage Motors and High-Tension Motors.
• Ordering parts as required by the Engineers
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service
problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken
• Other duties as assigned.
• Generate and submit invoices.
• Received and submit delivery order and credit invoice to accounts
• Checking and making sure that the warehouse physical stock is above minimum.
• Dealing with suppliers and negotiate prices.
• Monitoring of technician’s monthly attendance sheet.
• Opening/Closing job cards in oracle system.
• Replying to customer enquiries through Lotus Notes or Outlook mail.
• To prepare and submit quotation as per customer request.
• Managing department petty cash vouchers.
• Keep stock of office supplies and place orders when necessary.
• Submit timely reports and prepare sales report to be given to manager.
• Conduct clerical duties, including filing, answering phone calls, responding to emails and
preparing documents.
• Coordinate job deliveries.
• Maintain and prepare update of all records to ensure excellent academic performance.
• Prepare complete syllabus for students and ensure appropriate listing of all course objectives.
• Administer and ensure firm, fair and consistent class control.
• Supervise opening and closing of laboratory and provide information during training session
in class room.
• Maintain and ensure consistent performance of all students and provide support though
gradation and assessment process.
• Assist all students and provide timely data and feedback to enhance academic progression.
• Coordinate with students and assist to select appropriate career.
• Attend faculty conferences, in-services and professional growth-oriented program in relation
to all courses.
• Provide all students with high quality teaching facility assist all in job market.
• Maintain knowledge on all new trends and recommend improvement to assist students in
teaching process.
• Perform regular assessment of students, recommend them to tutors for further learning and
evaluate performance by grading.
• Administer all facilities and opportunities for students and provide appropriate coaching and guidance for students’ benefits.
• Assist students with proper data and provide timely feedback depending for all progression in relation to homework and projects.
• Maintain and prepare update of all records to ensure excellent academic performance.
• Prepare complete syllabus for students and ensure appropriate listing of all course objectives.
• Administer and ensure firm, fair and consistent class control.
• Supervise opening and closing of laboratory and provide information during training session
in class room.
• Maintain and ensure consistent performance of all students and provide support though
gradation and assessment process.
• Assist all students and provide timely data and feedback to enhance academic progression.
• Coordinate with students and assist to select appropriate career.
• Attend faculty conferences, in-services and professional growth-oriented program in relation
to all courses.
• Provide all students with high quality teaching facility assist all in job market.
• Maintain knowledge on all new trends and recommend improvement to assist students in
teaching process.
• Perform regular assessment of students, recommend them to tutors for further learning and
evaluate performance by grading.
This are the following award i got. 1. Hardware Whiz 2. Programmer of the Year 3. Computer Hardware Servicing NC II
