مايكل عزيز

Provided leadership support to Mobile Banking platform over 12 countries.
Built and maintained successful relationships with clients, Partners and vendors.
Lead, motivate, assist and support team members in technical issues, challenges and problems.
Lead software deployments and System maintenance.
Ensure a timely response to incidents and requests for the support.
Ensured 24/7 uptime of all e-channels application.
Think big picture to solve problems.
Support Team Lead
Fawry Integrated Systems - Cairo, Smart Village
Manage day to day operations focusing on the operational metrics.
Responsible for Fawry Application Availability Assurance.
Prepare weekly management report to operation director of the team utilization and performance measures.
Provide On-call support for the applications regarding scheduled and unscheduled outages.
Perform technical studies to provide systems performance enhancement and solve technical problems.