Operations Manager
Bayport Financial Services Zambia
Total years of experience :12 years, 1 Months
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Raised capital by building partnerships with investors and maintaining strong stockholder relationships.
• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
• Received internal audit score of B Rating.
• Planned and coordinated risk mitigation strategies to protect company assets.
• Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
• Evaluated budget plans and current costs to project trends and recommend updates.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Performed ceiling maintenance of treasury management auto-pay product.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Designed sales and service strategies to improve revenue and retention.
• Maximized branch revenue by optimizing daily operations.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
• Performed daily maintenance of loan applicant database.
• Monitored more than 50 client relationships per region.
• Interviewed average of 150 loan applicants per month and provided expert financial advice on educational and personal loans.
• Assessed employee performance and issued disciplinary notices.
• Coordinated special update and conversion projects and monitored key performance metrics.
• Developed annual branch business plan for maximum profitability and effectiveness.
• Networked within communities to identify and capitalize on business opportunities.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Achieved net profit of 10% above year sales plan.
• Increased sales staff from 10 to 50 employees to increase our catchment area there by increase in revenue.
• Managed largest branch in Zambia(Lusaka) region, achieving high customer satisfaction rates
• Executed loan origination process, including ordering credit reports, appraisals, and conducting call backs.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Oversaw branch team with 100 customer service representatives and 30 branch supervisors and implemented training for all new employees.
• Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
• Reviewed over 100 applications against established parameters to determine approval, rejection or modification requirements.