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Michael Daniel Gomez, Supervisor

Michael Daniel Gomez

Supervisor·Proper Pizza

Philippines

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 9 years, 8 months

Supervisor

September 2023 - April 2026

Proper Pizza

Doha, Qatar

September 2023 - April 2026

Supervised staff, managed daily workflow, and ensured high service standards
Created and managed staff schedules to optimize efficiency
Led event preparation and execution for major national and international events

Successfully managed operations in large-scale events including:
-Formula1(2024, 2025)
-Expo2023
-Qatar International Food Festival (QIFF)
-MotoGP2025
-Shell Eco Marathon
-World Endurance Championship(WEC)
-FIFA U-17 World Cup (Managed3events)

Ensured smooth coordination, high customer satisfaction, and efficient service delivery during high-volume events
Company industry:
Catering, Food Service, & Restaurant

Supervisor

May 2022 - September 2023

Trio Bambini & Souvlaki Story

Doha, Qatar

May 2022 - September 2023

- Promoted to supervisor overseeing two locations (kiosk and food court shop)
- Managed daily operations for both Trio Bambini Gelato and Souvlaki Story
- Supervised staff, delegated tasks, and maintained workflow efficiency
- Provided customer service across multiple roles: waiter, barista, crepe maker, and juice maker
- Ensured product quality, cleanliness, and service consistency
Company industry:
Catering, Food Service, & Restaurant

All Around Staff / Barista / Waiter / Sandwich Maker

November 2017 - November 2019

Giovanni L & Bagel Brothers

Riyadh, Saudi Arabia

November 2017 - November 2019

- Delivered high-quality customer service in a fast-paced environment
- Prepared beverages and food items while maintaining hygiene standards
- Assisted kitchen operations as a commis
- Handled multiple roles efficiently, demonstrating flexibility and teamwork
Company industry:
Catering, Food Service, & Restaurant

Loan officer

June 2017 - October 2017

Cost of Lending

Baguio, Philippines

June 2017 - October 2017

- Processed loan applications and verified client information
- Maintained accurate records and ensured compliance with procedures
- Provided customer support and explained loan terms clearly
Company industry:
Accounting

Data Entry Specialist

January 2016 - January 2017

Global Agility Solutions

Baguio, Philippines

January 2016 - January 2017

- Entered and maintained accurate data in company systems for international clients
- Verified and corrected data to ensure consistency
- Managed large volumes of information with high attention to detail
- 70-90 WPM Typing Speed
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Delivery Rider / Waiter

August 2015 - January 2016

Yellow Cab Co.

Baguio, Philippines

August 2015 - January 2016

- Drive motorcycle to designated destinations for customer product deliveries and analyzes delivery address, determine appropriate routes and maintain schedule.

- Collects payment through cash or credit cards.

-Taking orders from customer through phone call or online orders.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Gasoline Attendant

March 2015 - August 2015

Shell Co.

Baguio, Philippines

March 2015 - August 2015

-Greet customers when they approach the station and ask if they need assistance with anything provided by the store.

-Pumps gasoline into customer vehicles based on their fuel type selection and the amount of gas they request.

-Check and inspects customers vehicle tire pressure, motor oil, transmission etc.
Company industry:
Oil & Gas
Job role:
Oil and Gas

Cashier

November 2013 - January 2015

Petron Co.

Baguio, Philippines

November 2013 - January 2015

- Ensures customer service by greeting them and assisting them with any needs or questions as to entice them to come back.

- Responsible for maintaining the store inventory, stock and re-stock shelves such as automotive products.

- Operates the register and card machines and accepting payments from customers.
Company industry:
Oil & Gas
Job role:
Accounting and Auditing

Education

University of Baguio

January 2013

January 2013

Bachelor's degree, Hotel and Restaurant Management

Philippines

Bachelor of science in Hospitality and Restaurant Management

March 2012

March 2012

High school or equivalent, Hospitality and Restaurant Management

Philippines

Undergraduate of Bachelor of Science in Hospitality and Restaurant Management (4Year Course)and I only finished 2 years.

Skills

Factory
Expert
Factory
Expert
Customer Service
Expert
Customer Service
Expert
Loans
Expert
Loans
Expert
waiter
Expert
waiter
Expert
Cashiering
Expert
Cashiering
Expert
Quick Learner
Expert
Quick Learner
Expert
Teamwork
Expert
Teamwork
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Computer Typing
Expert
Computer Typing
Expert
Adaptability
Expert
Adaptability
Expert
Ability to work under pressure
Expert
Ability to work under pressure
Expert
tourism
Beginner
tourism
Beginner
order
Expert
order
Expert
problem solving
Expert
problem solving
Expert
operation
Intermediate
operation
Intermediate
marketing
Intermediate
marketing
Intermediate
restaurants
Intermediate
restaurants
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SHIFT SCHEDULING
Intermediate
SHIFT SCHEDULING
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate

Languages

Filipino

Native Speaker

English

Expert

Arabic

Beginner

Hobbies and interests

Computer